
Pre Sales Intern
1 day ago
JOB DESCRIPTION OF PRE SALES INTERN (ED -TECH )- NOIDA
Core KPIs for Pre‑Sales Intern
1. Lead & Outreach Activity
Number of outbound calls made per day must be between depending on connectivity.
Number of outbound emails and follow‑ups must be 50+ per day
2. Lead Qualification & Conversion Report to submit on daily basis
Contact rate: % of calls where the lead picks up or responds
Qualification rate: % of contacts that meet criteria and move to demo or next stage
Counselling appointments scheduled (number and % of qualified leads booked)
Conversion rate: % of demos or queries resulting in enrollment or payment
3. Revenue & Sales Performance
The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.
4. Efficiency & Productivity
2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.
Hourly Basis activity on CRM will be evaluated.
5. Follow‑Up & Engagement
Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time.
Not Connected Leads: At least 3 attempts in a day.
6. CRM & Data Accuracy
CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.
Data integrity: accuracy of lead info, consent, and status updates
7. Soft Skills & Quality Metrics
Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections
Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable
## Key Performance Areas (KPAs)
KPA Area Description
Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fit
Appointment Scheduling : Booking demos or counselling calls
Conversion: Converting leads to enrollment
CRM Management : Logging and managing lead data properly
Efficiency & Productivity : Managing call volumes, talk time, follow-ups
Quality & Support Skills :Communication quality, call audits, customer experience
OUR CORPORATE OFFICE -
Plot No.-GH01A,Sector -16C T-11, SUITE NO.-1901, GREATER NOIDA(WEST),GAUTTAM BUDDHA NAGAR-201308
DROP YOUR RESUME AT -
Talk to HR
Job Type: Internship
Pay: ₹5, ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
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