Email Chat Process Professional

2 weeks ago


Rishikesh, Uttarakhand, India Proponent Technologies Full time US$ 30,000 - US$ 60,000 per year

Key Responsibilities:

  • Respond to customer queries via email and chat in a professional and timely manner.
  • Provide accurate information about products, services, policies, and processes.
  • Troubleshoot issues, escalate complex cases, and follow up until resolution.
  • Maintain and update customer records in CRM or ticketing tools.
  • Ensure high-quality communication with proper grammar, tone, and accuracy.
  • Meet performance metrics like response time, resolution time, and customer satisfaction.
  • Collaborate with other departments to resolve queries efficiently.

Requirements:

  • Graduate/Undergraduate with good communication skills.
  • Prior experience in email/chat support is preferred (Fresher with good written English can apply).
  • Excellent typing speed and accuracy.
  • Strong comprehension and problem-solving skills.
  • Ability to work in shifts and handle multiple conversations simultaneously.


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