
Email Chat Process Professional
2 days ago
Key Responsibilities:
- Respond to customer queries via email and chat in a professional and timely manner.
- Provide accurate information about products, services, policies, and processes.
- Troubleshoot issues, escalate complex cases, and follow up until resolution.
- Maintain and update customer records in CRM or ticketing tools.
- Ensure high-quality communication with proper grammar, tone, and accuracy.
- Meet performance metrics like response time, resolution time, and customer satisfaction.
- Collaborate with other departments to resolve queries efficiently.
Requirements:
- Graduate/Undergraduate with good communication skills.
- Prior experience in email/chat support is preferred (Fresher with good written English can apply).
- Excellent typing speed and accuracy.
- Strong comprehension and problem-solving skills.
- Ability to work in shifts and handle multiple conversations simultaneously.
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