Customer Service Representative

2 weeks ago

Gurgaon, Haryana, India Quantstar Services LLP Full time ₹ 5,40,000 per year

Accountability & Responsibilities of Role:

· Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.

· Provide accurate information regarding products, services, billing, and policies.

· Troubleshoot problems and guide customers through step-by-step solutions when needed.

· Manage multiple chat conversations simultaneously while maintaining high-quality responses.

· Escalate unresolved or complex queries to the appropriate support level or department.

· Log all customer interactions accurately and thoroughly into the CRM or ticketing system.

· Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.

· Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Required Skills & Qualifications:

Must-Have:

· 0–3 years of experience in chat–based customer service or contact center role.

· Excellent written communication skills with strong grammar, punctuation, and tone awareness.

· Ability to multitask and manage concurrent chats effectively.

· Strong typing speed and accuracy (typically 35+ WPM).

· Familiarity with chat platforms and CRM tools.

Nice-to-Have:

· Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat.

· Exposure to omnichannel support environments.

· Multilingual skills are an advantage.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India OTHERS LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per year

    Hiring for a Blended Process 'Role DescriptionThis is a full-time on-site role for a Customer Service Representative in Gurugram. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and delivering a positive customer experience on a daily basis.QualificationsCustomer Service...

  • Customer Service Representative

    5 days ago

    Gurgaon, Haryana, India Wizfair Travels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Maxicus Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Company DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...

  • Customer Service Representative

    5 days ago

    Gurgaon, Haryana, India Kyndryl Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great...

  • Customer Service Representative

    2 days ago

    Gurgaon, Haryana, India BLS International Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionCustomer service representative: The role involves managing inbound calls, answering customer inquiries, and maintaining high service standards. We're looking for candidates with good communication skills and a strong customer-service attitude.ResponsibilitiesHandle inbound customer calls.Provide accurate information and assistance on...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India Globeia Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Globeia is seeking a Customer Service Representativeto provide exceptional support to our clients. We are looking for a proactive, tech-savvy individual who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and phoneAssist clients with...

  • Customer Service Representative

    5 days ago

    Gurgaon, Haryana, India Kareer Hubb Full time ₹ 3,00,000 - ₹ 5,04,000 per year

    Hiring for Customer Service RepresentativeSalary upto 42k per month5 Days workingBoth side cabsLocation : GurgaonGraduate / Undergraduate both can applyJob Type: Full-timePay: ₹25, ₹42,000.00 per monthBenefits:Commuter assistanceHealth insuranceProvident FundLanguage:English (Required)Work Location: In person

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India Mediotix Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionMediotix is a Gurgaon-based, award-winning digital analytics agency and certified Google partner, specializing in delivering top-notch, cost-effective analytics and marketing services to help brands grow. Our expertise spans web analytics, conversion funnel optimization, data collection, analysis, visualization, and activation for targeted...

  • Customer Service Representative

    2 days ago

    Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 3,84,000 per year

    Job Summary:A Customer Service Representative serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.Key Responsibilities:Handle inbound and...

  • Airline Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 1,98,000 per year

    Airline Customer Service RepresentativeJob SummaryWe are looking for a dedicated, professional, and detail-oriented Customer Care Representative (CCR) to join our Airline Process Team.This role involves providing exceptional customer service and support to airline passengers via phone — assisting with travel-related inquiries, bookings, cancellations, and...