CRM Specialist

Date: 15 Sept 2025

Location:Bangalore, KA, IN

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Role: CRM Specialist – Veeva & Salesforce Admin

Description: We are seeking an experienced CRM Specialist with strong expertise in Veeva CRM, Veeva Align, and Salesforce Administration. The ideal candidate will be responsible for implementing, managing, and optimizing CRM platforms to support commercial excellence in the life sciences domain. The role requires a mix of business process understanding, hands-on technical skills, and stakeholder management to ensure seamless CRM adoption and alignment with business goals.

Responsibilities:

• Administer and configure Veeva CRM and Veeva Align to support business requirements.
• Act as the Salesforce Administrator, ensuring smooth functionality, user management, role hierarchies, and data governance.
• Partner with business stakeholders to gather requirements and translate them into scalable CRM solutions.
• Oversee territory alignment, roster management, call planning, and incentive compensation alignment through Veeva Align.
• Manage CRM enhancements, releases, and change requests while maintaining system integrity.
• Provide user training, support, and documentation to drive adoption.
• Collaborate with cross-functional teams (Sales, IT, Commercial Ops) to align CRM with broader digital transformation goals.
• Ensure compliance with pharma industry regulations and data privacy standards (GxP, GDPR, etc.).
• Monitor CRM performance, troubleshoot issues, and implement continuous improvements.

Must Have

Desired Profile:

• Bachelor's or Master's degree in Information Technology, Computer Science, or Life Sciences.
• 3–5 years' experience with strong hands-on exposure to Veeva CRM, Veeva Align, and Salesforce Administration.
• Salesforce Admin certification (preferred).
• Proven track record of managing CRM projects in the pharma/life sciences domain.
• Strong understanding of territory management, roster alignments, and incentive planning.
• Excellent problem-solving and communication skills with the ability to manage multiple priorities.
• Experience working in regulated environments with adherence to compliance standards.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.