
Housekeeping Guest Service Associate-HIEX BLREP
13 hours ago
Key Responsibilities Guest Service
Ensure guest rooms, corridors, and public areas are cleaned and maintained to brand standards.
Respond promptly to guest requests (extra linen, amenities, cleaning service, etc.).
Handle guest belongings with care and maintain confidentiality.
Report any guest complaints or maintenance issues immediately to the supervisor.
Operational Duties
Clean assigned rooms, change bed linen, vacuum carpets, dust furniture, and replenish amenities.
Follow the hotel's cleaning schedules and SOPs for rooms and public areas.
Check all equipment before use and report any faults.
Ensure trolleys and pantries are well-stocked and organized.
Adhere to health, safety, and hygiene standards at all times.
Team & Compliance
Work closely with other housekeeping team members to ensure smooth operations.
Attend departmental briefings and training sessions.
Follow IHG Way of Clean standards and procedures.
Comply with hotel policies on fire safety, health & safety, and security.
Job Requirements
Education: High School / Diploma in Hotel Management preferred.
Experience: Prior housekeeping experience in hotels is desirable but not mandatory (training provided).
Skills:
Attention to detail and cleanliness
Good communication skills (basic English preferred)
Positive attitude and teamwork spirit
Ability to work under pressure and meet deadlines
Key Competencies (IHG Standards)
Guest Love Always put the guest first
Do the Right Thing Adhere to SOPs and policies
Show We Care Respect guest privacy and team members
Aim Higher Maintain quality and look for improvements
Celebrate Difference Work effectively in a diverse environment
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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