Lead Customer Success Manager
3 days ago
Job Description: Lead Customer Success Manager
- , ConvoZen.AI
About Us:
is the world's largest brokerage-free real estate marketplace, dedicated to transforming the real estate experience with cutting-edge products. Founded by IIT Bombay, IIT Kanpur, and IIM Ahmedabad alumni in 2014, We've raised $366M from prominent investors like General Atlantic, Tiger Global, and Saif Partners. Our comprehensive real estate ecosystem includes NoBrokerHood for community management, NoBroker HomeServices for property management, and a range of services like Legal Services, Rental Agreements, Packers & Movers, HomeLoans, Rent Payments, and more.
ConvoZen.AI:
We are also proud to offer ConvoZen.AI, our state-of-the-art conversational AI tool. ConvoZen.AI leverages advanced NLP and large language model (LLM) technologies to provide organizations with actionable insights from customer conversations. This innovative solution is revolutionizing how businesses interact with their customers, making it a focal point of our data science endeavors.
About the Role:
We're looking for an experienced and driven Lead Customer Success Manager
to lead a high-performing team and drive customer satisfaction, retention, and growth. The ideal candidate has a strong background in Customer Success and a solid understanding of AI or SaaS products.
Key Responsibilities:
- Lead, mentor, and guide a team of Customer Success Managers (CSMs).
- Build and maintain strong relationships with key customers to ensure long-term success.
- Partner with cross-functional teams to improve processes and enhance customer experience.
- Identify expansion and upsell opportunities across accounts.
- Ensure customer success metrics and KPIs are consistently achieved.
- Represent the voice of the customer and drive operational excellence.
Requirements:
- 6+ years of experience in Customer Success, Account Management, or related roles.
- Minimum 2 years of experience in a team-lead or managerial position.
- Strong understanding of AI, SaaS, or enterprise software products.
- Excellent communication, leadership, and stakeholder management skills.
- Proven track record of driving customer retention and growth.
Why Join Us:
- Work on cutting-edge AI solutions transforming industries.
- Join a collaborative and innovation-driven environment.
- Opportunity to create real impact on customer success and product strategy.
If you're passionate about leading customer success at scale, we'd love to hear from you
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