Head - Managed Cloud Delivery

3 days ago

Pune, Maharashtra, India Tata Teleservices Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description
Key Responsibilities Service Delivery & Customer Experience
  1. Lead end-to-end delivery of projects & managed services with a primary focus on Azure, expanding to AWS, GCP, and other platforms over time.
  2. Act as the frontline customer leader, managing service delivery (projects) & 24x7 support and ensuring exceptional customer experience.
  3. Understand and manage the unique needs of SMB customers, often with limited digital maturity, using structured frameworks to address both stated and unstated expectations.
  4. Ensure seamless delivery in a multi-vendor environment, coordinating with internal and external teams for unified customer experience.
  5. Define and track cloud-centric performance metrics, SLAs, and OLAs to ensure service effectiveness and continuous improvement.
Leadership & Business Growth
  1. Drive the shift towards automation-first and agile delivery models to improve efficiency and profitability.
  2. Collaborate with product and GTM teams to achieve the 3x portfolio growth and 10x managed services growth aspirations.
  3. Build high-performing, customer-centric teams by coaching and mentoring staff.
  4. Influence and shape organizational culture to embrace new technologies, agile practices, and continuous delivery.
Governance & Process Excellence
  1. Ensure compliance with ITIL, ISO20K, and ITSM frameworks across incident, problem, change, release, and request management.
  2. Provide thought leadership in creating target operating models, service designs, and process documentation for scalable delivery.
  3. Lead incident and problem management for 24x7 operations with focus on minimizing downtime and business impact.
  4. Manage vendor evaluation, onboarding, and governance to ensure consistent quality of service.
  5. Oversee contractual obligations including SLA/OLA creation, renewal, and retirement.
Qualifications & Experience
  1. 15+ years of experience in Service Delivery Management or Cloud/IT operations.
  2. 10+ years of hands-on experience in Azure Cloud Projects & Managed Services including 24x7 support.
  3. Expertise in:
    1. Azure Professional & Managed Services
    2. 24x7 Customer Support
    3. Infrastructure as Code (IaC) & DevOps practices
    4. ITSM & cloud monitoring tools
    5. Data Center exit strategy & execution
  4. Proven track record in customer-facing cloud delivery roles within service-based organizations.
  5. Strong experience in managing multi-vendor ecosystems and large-scale operations.
  6. Excellent stakeholder management, strategic thinking, and communication skills.
Soft Skills
  1. Entrepreneurial mindset with a passion for innovation and scaling businesses.
  2. Strong leadership, team-building, and coaching abilities.
  3. Ability to handle day-to-day operational escalations with resilience.
  4. Excellent written and verbal communication skills across technical and business stakeholders.
Certifications (Preferred)
  1. ITIL V3/V4 (mandatory)
  2. Microsoft Azure Certifications (AZ-204, AZ-305)
  3. Multi-cloud certifications (AWS, GCP, etc.) as an added advantage

  • Delivery Head Information Technology

    1 week ago

    Pune, Maharashtra, India Aspire And Succeed Hr Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Delivery Head AI/ML & Cloud SolutionsLocation: Pune (Full-Time, On-Site)Experience: 8+ YearsNP : Immediate to 15 days joinersAbout the Role: We are seeking an experienced Delivery Head to lead the planning, coordination, and delivery of complex AI/ML, Cloud, and Platform Engineering projects. This role demands a hands-on leader who can design...

  • IT project Delivery Head

    2 weeks ago

    Pune, Maharashtra, India Digivance Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Delivery Head – EngineeringEmployment Type:Full-TimeWork Mode:On-Site (Pune)About the RoleWe are seeking anexperienced Delivery Head (12+ years)who will be responsible for planning, coordinating, and delivering complexAI/MLandcloud-nativesolutions across multiple clients.This is ahands-on leadership rolerequiring strong technical and delivery management...

  • Delivery Head

    5 days ago

    Pune, Maharashtra, India Gegnat Yards Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionGegnat Yards is a globally recognized staffing firm, awarded the Global Staffing Award in 2024. We specialize in finding suitable candidates for employers, saving them time and money while accessing an extended candidate network. Our comprehensive approach includes market analysis, business execution, and financial forecasting to ensure...

  • Center/Delivery Head

    2 days ago

    Pune, Maharashtra, India Hinduja Tech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Center Head / Delivery HeadLocation: PuneExperience: YearsJob SummaryWe are seeking an experienced and strategic Center Head / Delivery Head to lead our Pune operations. The ideal candidate will have over 15 years of experience in technology leadership, with a strong background in software or embedded product development. This role demands...

  • Delivery Head

    2 weeks ago

    Pune, Maharashtra, India Centre for Computational Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job InformationDate Opened11/10/2025IndustryIT ServicesJob TypePermanentWork Experience10-15 YearsCityPune CityState/ProvinceMaharashtraCountryIndiaZip/Postal Code411001About UsCCTech's mission is to transform human life by the democratization of technology. We are a well established digital transformation company building the applications in the areas of...

  • Delivery Head Information Technology

    2 weeks ago

    Pune, Maharashtra, India Pratiti Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionPratiti Technologies is an innovative software product development company based in Pune. We specialize in crafting and delivering software solutions using digital technologies, such as Cloud Computing, Edge Computing, Data Science & Analytics, and AR/VR. With a global presence in USA, India, Singapore, Switzerland & Germany, we are...

  • Delivery Head-Centre of Excellence

    4 days ago

    Pune, Maharashtra, India MSKA & Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Firm Established in 1978, M S K A & Associates is an Indian partnership firm registered with the Institute of Chartered Accountants of India (ICAI) and the PCAOB (US Public Company Accountancy Oversight Board). A member firm of BDO International that offers a range of Assurance services, led by 80+ Partner & Directors and 1900+ staff across 11 cities -...

  • Delivery Manager

    2 weeks ago

    Pune, Maharashtra, India Jobscubicle Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    PROFESSIONAL EXPERIENCE AND QUALIFICATION • 14+ years of experience in leading large project deliveries • Must have lead teams in tune to 40+ people across multiple domains and skills • Must be able to lead 10+ projects and deliveries at the same time • FinTech or Ecommerce experience is desirable • Good understanding of Enterprise data platforms...

  • Consultant

    4 days ago

    Pune, Maharashtra, India Cloud Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position: Cloud Solutions ArchitectLocation: PuneJob Description : Cloud Solution ArchitectAs part of - Pre-Sales /Cloud Consulting Team a, you will be responsible for working with the Cloud Sales team to identify business opportunities, analyze customer requirements, working for different competencies , and service delivery's and provide technology...

  • Management Trainee- Cloud Sales

    7 days ago

    Pune, Maharashtra, India Minutus Computing Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Job Description: Management Trainee – Sales (AWS/Cloud Sales)Position: Management Trainee – Sales (AWS/Cloud Sales)Location: PuneDepartment: Sales & Business DevelopmentReports To: Sales Manager / Business HeadAbout the RoleWe are looking for a dynamic and driven Management Trainee to join our Cloud Sales team, focusing on AWS and related cloud...