Director - Channel Management & Business Efficiency

Job ID: 44224

Location: Mumbai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Nov 2025

Job Summary

• Driving penetration of all liability and wealth products; CASA, TD, FX, IS, INS, FAS
• Sourcing guidelines, Channel contribution, sourcing city strategy, headcount and productivity metrics, new booking quality and portfolio shape
• Drive portfolio activities to improve profitability as well as balance
• Managing portfolio revenue & book through balance build programs
• Identify sourcing trends across channels & take corrective measures as necessary
• Implement strategies / campaigns for higher product mix, resource activation & cross sell in new branches/ channels
• Work in close coordination with Product/ segment teams for new initiatives & process updates
• Jointly frame and launch sales contests with products/segments to drive sales KPI's and productivity of the sales team(s) across channels

Key Responsibilities

• Develop and execute on short team and long term business strategy to build competitive advantage and grow market share
• Assist Head – Affluent Distribution to ensure implement changes to Internal Standards and procedures, in line with development of business
• Support to e strict compliance of internal procedures, in line with the standards ladi down in quality policy
• Ensure compliance of all applicable internl procedure controls and regulatory requirements
• Drive to ensure speedy resolution of customer queries and complaints in accordance with laid down procedures and quality standards

Strategy

• Share feedback with relevant stakeholder's basis frontline interaction
• Roll out Group/CPBB initiated strategic steps across all frontline and manager levels within Affluent Banking
• Deliver business enablers and process enablers for new business
• Implementation of performance metrics for all Channels
• Improve service standards for all channels
• Influence frontline behaviours through Scorecard interventions
• Designing and tracking contests for frontline along with segments and analytics
• Activate sources of leads to achieve acquisition targets
• Competition analysis and benchmarking

Business Processes

• Strategic Thinking & Execution
• Leadership & People Development
• Strong Sales Acumen
• Customer Focus & Relationship Building
• Analytical and Financial Skills
• Regulatory and Compliance Awareness
• Communication & Stakeholder Management

People & Talent

• Lead, mentor, and develop sales channel Strategy to achieve business objectives.
• Foster a high-performance culture focused on sales excellence, service quality, and compliance.
• Provide direction and support to frontline teams (Relationship Managers) through the branch leadership team.
• Drive training and capability-building initiatives to enhance wealth advisory skills across the sales force.

Risk Management

• Ensure adherence to internal policies, regulatory guidelines, and compliance requirements across all affluent business activities.
• Collaborate with risk and compliance teams to implement controls and mitigate operational and reputational risks.
• Instill a strong risk culture among teams and ensure ongoing monitoring of client suitability and product appropriateness.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Affluent Distribution channels
• Digital Banking
• Client Experience
• Product/ Segment teams
• Finance
• Retail Analytics
• Retail Operations

Other Responsibilities

• Oversee sales channel Performance: Ensure strong financial outcomes, operational efficiency, and service excellence
• Grow Wealth Business: Guide WRMs in deepening client relationships and expanding wealth solutions adoption
• Enhance Client Experience: Promote relationship-based engagement and customized wealth solutions
• Ensure Operational Standards: Maintain compliance, risk controls, and service quality
• Develop & Support Teams: Provide mentorship and guidance to strengthen the capabilities of WRMs

Skills and Experience

• Relationship Management
• People management
• Retail Branch Banking
• Leadership
• Mentoring

Qualifications

Education Bachelor's degree in Business, Finance, or related field (MBA preferred)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.