Helpdesk Executive

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position: CRE Business: Property and Asset ManagementJob Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations and taking feedback/suggestions. You will also be responsible for:Cooperating, coordinating, and communicating with other departments to ensure good customer experience and taking customer feedback after every service request/complaint, and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always looking presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Taking daily rounds of the premises and reporting any lapses/observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contacting the proper authorities when needed. Being familiar with lost and found procedures. Nominating and attending the training programs at site/JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Location: On-site Chennai, TNScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Locations On-site