Principal Consultant – Channel Helpdesk Specialist

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant – Channel Helpdesk Specialist.

In this role, you will support and execute the following under the direction of Director Client Service Strategy and Initiatives.

Responsibilities

• Conduct targeted client outreach to promote digital adoption and ensure understanding of digital platforms.
• Respond to and fulfil client requests related to onboarding and digital platform use.
• Assist in managing client inquiries, providing timely support and guidance.
• Collaborate with internal teams to resolve client issues.
• Support communication efforts related to system changes and best practices for digital engagement

Qualifications we seek in you

Minimum Qualifications

• Good communication skills, both written and verbal.
• Good organizational skills with the ability to manage multiple client requests efficiently.
• Comfortable working with digital platforms and client management tools.
• Customer-focused attitude with the ability to provide good client support.
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity.
• Demonstrate appropriate culture and values, embedding a high level of team engagement.
• Ensure ongoing training and development for professional and personal growth.

Preferred Qualifications/ Skills

• Bachelor's degree in business, IT or any related field.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant

Primary LocationIndia-Chennai

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 25, 2025, 11:06:30 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time