Technical Product Specialist

Who We Are

At Opkey, we empower enterprises to unlock the full potential of their ERP investments with cutting-edge, agentic AI-powered automation. Our intelligent platform delivers continuous assurance across the entire ERP lifecycle — from initial deployment to day-to-day operations and long-term digital transformation.

By eliminating manual errors, accelerating testing cycles, and ensuring seamless adoption of critical updates, Opkey helps organizations modernize with confidence and agility. Trusted by 250+ global enterprises, we reduce risk, drive efficiency, cut costs, and fast-track innovation — so businesses can focus on what they do best: growing and evolving in a dynamic digital world.

We're looking for a
Technical Product Specialist
who will serve as the trusted first point of contact for our clients. This is a hands-on support role that requires strong problem-solving skills, a good grasp of software testing (manual and automation), and the ability to communicate technical solutions clearly to clients across geographies.

What You'll Own

• Customer Support & Interaction Act as the first line of contact for clients, addressing technical queries via chat, email, and meetings.
• Issue Analysis & Resolution Understand issues in detail, gather relevant artifacts, analyze error logs, and provide timely resolutions.
• Escalation & Coordination Identify root causes of application errors, escalate complex issues to backend teams, and follow up until resolved.
• Ticket Management Take ownership of the ticketing system, ensuring timely follow-ups and closure of support tickets.
• Collaboration Work closely with software development, QA, and internal teams to drive improvements in application performance.
• Testing Support Apply knowledge of automation testing (Selenium/Appium) to reproduce issues, write small scripts, and validate fixes.

A Day in the Life

Your day might begin by reviewing new support tickets, analyzing logs for test failures, and responding to client queries over email or chat. You may spend time debugging issues, collaborating with developers to reproduce problems, or writing small automation scripts to test scenarios. Later, you could be on a Teams call with a client to walk them through a resolution or consult with internal teams to optimize product performance. Every day will blend technical problem-solving, client engagement, and teamwork.

What You'll Bring

• Basic understanding of the software testing lifecycle, both manual and automation.
• Hands-on experience with Selenium (Appium is a strong plus).
• Ability to write and execute small automation scripts.
• Strong analytical skills to read and debug logs on test failures.
• Prior experience in supporting test solutions/platforms in mobility is a plus.
• Experience in working with foreign clients is an added advantage.
• Strong verbal and written communication skills.
• Good team player with the ability to collaborate effectively.
• Strong problem-solving aptitude and a proactive mindset.

Equal Opportunity at Opkey

At Opkey, we're building a team as diverse and dynamic as the customers we serve. We're proud to be an equal opportunity employer, and we welcome candidates of all backgrounds, experiences, and perspectives. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

What matters here is your mindset, skills, and drive to make an impact. If you're passionate, curious, and ready to roll up your sleeves, we want to hear from you.

Skills: testing,ticket management,software,automation