IT Support Associate

Description
GPP Database Link

Job Summary:

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.

Key Responsibilities:

Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers. Performs IT support for assigned area(s) according to documented processes. Diagnoses and problem solves issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues. Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Assists with additional IT responsibilities as assigned.

Responsibilities
Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal or no work experience required.

Qualifications

*Description for Candidates

GPP Database Link

Job Summary:

Operates machines and production equipment in accordance with quality and productivity requirements safely in a manufacturing environment with limited guidance.

Key Responsibilities:

Health, Safety & Environmental (HSE) Stop work and immediately report any major injury hazards. Report any work-related injury, illness, incident or hazard. Comply with HSE standards, policies, procedures & regulations. Use appropriate personal protective equipment. Promote interdependence by looking out for one another. Correct hazards within your control and capabilities. Recognize how your work may impact the environment and work to minimize the negative impact. Engage in HSE Training. Quality Follows all applicable standard work, process documentation and quality procedures such as Statistical Process Control (SPC), poka-yoke and visual standards. Raises issues to minimize cost and quality exposures. Performs quality inspections. Identifies and controls non-conforming material. Delivery Operates manual and automated equipment to manufacture and assemble product in order to create the proper characteristics and dimensions necessary to meet customer expectations. Demonstrates a high level of competency in core work skills. Achieves production goals. Works at the required cycle time or defined engineering standard. Maintains clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks and performs planned operator care and maintenance tasks. Remains flexible and performs other miscellaneous duties, as required, to meet production goals. Works with peers, skilled trades and support staff to maintain and identify equipment needing repair. Teamwork Communicates effectively with the assigned team and with all support teams. Completes training and personal development in line with business requirements. Participates actively in ways to improve quality, safety, process, material flow, and employee development.

*Qualifications and Competencies

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Courage - Stepping up to address difficult issues, saying what needs to be said.

Drives results - Consistently achieving results, even under tough circumstances.

Ensures accountability - Holding self and others accountable to meet commitments.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.  

*Qualifications for Internal Candidates

Job Description – IT Support Associate (Level II) 

Location: NRP SEZ, Pithampur
Comp Class: OFFC
Role Type: Full-Time – JM Role

Role Overview

Strong understanding of the IT system, MFG equipment's and hands on experience with plant operations, Candidate will play full time Cummins associate role as an IT Support Associate – Level II.

Key Responsibilities

1. Hardware & Network Support
   
   Provide end-to-end support for all hardware and networking issues to ensure smooth business operations without interruptions.
2. Manufacturing machine installation and support 
3. Oracle ERP – Label Printing Support
   
   Troubleshoot and resolve label printing issues integrated with Oracle ERP systems.

1. System Installation & On-Ground IT Support
2. Install systems, machines and related equipment at the plant. Provide in-person support for ongoing and upcoming IT projects, reducing travel dependencies and costs.

1. Coordination with IT Partners
2. Work with external IT partners and internal teams to ensure timely and accurate resolution of IT application issues.
3. SOP Management
   
   Ensure all IT related SOPs are created, updated and followed consistently to minimize errors and improve process accuracy.

 Backup & Data Management

Maintain regular backups for all plant-level applications and ensure data availability for business continuity.

1. Plant Manager Support
   
   Provide support to the Plant Manager on regular and ad-hoc activities related to IT and operations.

Key Skills & Competencies Required

• Strong understanding of hardware, networking, and IT infrastructure
• Knowledge of Oracle ERP (label printing and transactions)
• Basic understanding of IT security and compliance
• Ability to coordinate with multiple teams and partners
• Problem-solving and quick decision-making abilities
• Documentation and SOP creation skills
• Flexibility to support plant operations as needed

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