Customer Support Executive- B2B

6 days ago

Janakpuri, Delhi, India Earn to Learn Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Location: OnSite

Company: EaseToLearn

Job Type: Full-Time

Salary- Upto 25K

About the Company:

EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We're on a mission to make learning personalized, efficient, and impactful. As part of our growth, we're hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners.

Role Overview:

You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You'll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.).
  • Resolve queries and issues related to product usage, login/access, reporting, and technical glitches.
  • Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns.
  • Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required).
  • Monitor client activity and usage to proactively address engagement and adoption issues.
  • Maintain clear documentation of client interactions using CRM and support tools.
  • Share feedback from clients with the product and tech team for improvements.

Requirements:

  • Bachelor's degree in any field.
  • 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS.
  • Strong communication skills (written and verbal).
  • Patience, empathy, and a customer-first mindset.
  • Ability to multitask and prioritize client needs.
  • Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus.
  • Willingness to travel occasionally for client visits, if required.

What We Offer:

  • Opportunity to work in a high-growth, purpose-driven sector.
  • A collaborative and energetic team environment.
  • Clear growth and upskilling opportunities.
  • Competitive salary and performance incentives.

If you're someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off

Ability to commute/relocate:

  • Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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