Customer Support Executive

2 weeks ago

Araghar Dehradun Uttarakhand, India Sunfox technologies Pvt Ltd Full time ₹ 1,10,592 - ₹ 3,27,072 per year

About the Role:

We are seeking a dedicated Customer Support Executive with a medical background to join our team. The ideal

candidate will not only handle customer queries with empathy and professionalism but will also use their medical

knowledge to build trust, resolve concerns, and ensure customer retention.

Key Responsibilities:

 Provide prompt, empathetic, and accurate support to customers through calls, emails, or chats.

 Understand and address customer concerns with the aid of medical knowledge and product expertise.

 Guide customers on the proper usage and benefits of our medical devices/services.

 Proactively engage with customers to build long-term relationships and improve retention.

 Collaborate with internal teams (sales, technical, and operations) to resolve issues effectively.

 Maintain detailed records of customer interactions, feedback, and resolutions in CRM systems.

 Educate customers about new features, updates, or services that align with their needs.

Requirements:

 Bachelor's degree in Life Sciences, Nursing, Pharmacy, Paramedical, or related medical field.

 1–3 years of experience in customer support, patient care, or medical device/healthcare industry.

 Strong knowledge of medical terminology and ability to explain concepts in simple terms.

 Excellent communication, listening, and problem-solving skills.

 Ability to handle sensitive information with discretion and empathy.

 Proficiency in CRM tools and MS Office is an advantage.

Key Competencies:

 Strong interpersonal skills with a customer-first mindset.

 Ability to retain customers by building rapport and trust.

 Patient, empathetic, and solution-oriented approach.

 Team player with the ability to collaborate across departments.

What We Offer

 Hands-on exposure to multiple areas of business.

 Learning opportunities under experienced professionals.

 Growth prospects into management roles based on performance.

 A collaborative and supportive work culture.

 Workplace in Dehradun with a balance of career growth and lifestyle.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹27,884.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Application Question(s):

  • Do you know about Cardiology?

Work Location: In person

  • SEO Executive Intern

    2 weeks ago

    Araghar, Dehradun, Uttarakhand, India Trek The Himalayas Full time

    **Job Type**: Full-time **Location**: On-site **Department**: Digital Marketing **Job Summary**: We are seeking a motivated and detail-oriented **SEO Executive Intern** to assist in implementing search engine optimization (SEO) strategies across our website and digital platforms. As an SEO Intern, you will work closely with the digital marketing team to...

  • Customer Service Executive

    3 days ago

    Dehradun, Uttarakhand, India Marwah Marketing Full time

    **Customer Service Executive Job Brief** **Customer Service Executive Responsibilities** - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an...

  • Customer Support Representative

    2 weeks ago

    Dehradun, Uttarakhand, India 100 Cal Snacks Full time

    **Position Overview** We seek a dedicated Client Onboarding and Support Specialist to join our team. This role will focus on onboarding new clients to our marketing platform, assisting with installation, providing training on usage, and offering ongoing customer support to resolve any issues that may arise. Strong communication skills and a customer-focused...

  • Customer Support Representative(Males)

    5 days ago

    Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...

  • IT Support Executive

    5 days ago

    Dehradun, Uttarakhand, India Cynoteck Technology Solutions Full time

    Cynoteck is currently seeking an experienced **IT Support Executive** that has the relevant experience, knowledge and skillset. The resource(s) would be responding to requests coming into our service desk or to tasks assigned to them in the same service desk by the service desk supervisor. **Location**: Dehradun Uttarakhand (On-Site) **Requirement**:...

  • Customer Care Executive

    2 weeks ago

    Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time

    **Job Title**:* **Inbound Voice Process Executive** **Company**:* Wakefit **Salary**:* ₹18,000 - ₹23,000 per month (dependent on interview performance) **Job Type**:* Full-time **Experience**:* 1 year of experience in inbound voice process/BPO We're seeking a skilled Inbound Voice Process Executive to join our team at Wakefit! As a key member of our...

  • Customer Relationship Executive

    1 week ago

    Dehradun, Uttarakhand, India Sanidhya Sansar Ventures Full time

    ChatGPTYou said:Jd for customers relationship Executive ChatGPT said: Here’s a professional **Job Description (JD) for Customer Relationship Executive** you can use or customize: **Job Title**: Customer Relationship Executive **Department**: Sales / Customer Service **Location**: [Your Location] **Reports To**: Customer Relationship Manager / Sales...

  • Sales Support Executive

    1 week ago

    Dehradun, Uttarakhand, India Virtual Oplossing Pvt. Ltd. Full time

    **Job Description Sales Support Executive-** **Logistics** - Getting follow-ups from customers - Coordinating with freight brokers - Managing documentation - Drafting rate cons etc. - Must be a localized - Must have excellent communication skills *Position: Sales Support *Location: Dehradun *Job Type: Full time *Shift: US shift (Night Shift...

  • Customer Care Executive

    1 week ago

    Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are hiring Customer Care Executive who will be act as a liaison, provide product/ services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency**. **Job Details** **Responsibilities and Duties** Tour & Travel based Company where the Customer Care Executive will be involved...

  • Customer Care Executive

    2 weeks ago

    Dehradun City, Dehradun, Uttarakhand, India Marwah Marketing Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...