IT Support Executive

3 days ago


Dehradun Uttarakhand, India Cynoteck Technology Solutions Full time

Cynoteck is currently seeking an experienced **IT Support Executive** that has the relevant experience, knowledge and skillset.
The resource(s) would be responding to requests coming into our service desk or to tasks assigned to them in the same service desk by the service desk supervisor.

**Location**: Dehradun Uttarakhand (On-Site)
**Requirement**: 1
**Years of Experience**:1-2 years

**Key Responsibilities**:

- Identifies, researches, and resolves technical problems
- Uses the IT Service Management system to review and respond to requests for support
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Interacts with end users to understand issues from a business perspective
- Performs maintenance of existing custom software, including end-user support
- Able to communicate status and issues to supervisor

**Service desk trouble shooting and support services**:

- Password resets
- Add/Remove O365 licenses
- Fix broken mapped network drives
- Add/remove PC user (Local/Domain)
- Operating systems
- Add printers (Local and Networked)
- Install client-side software
- Troubleshoot client-side network connection
- Office 365 management
- Mange Azure portal
- Mange UTM/Firewall
- Adding, updating, and maintaining client run-book service information as needed
- Create tickets and collect basic client information
- Company information
- User
- Issue
- Who's affected



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