Customer Care Executive
3 days ago
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job Types: Full-time, Fresher
Work Location: In person
-
Customer Care Executive
1 day ago
Dehradun, Uttarakhand, India Trinity Technologies Full time**Customer Care Executive - Non Voice Chat process** Customer Care Executive Job description US non voice process **Requirements: - ** **1. **Must be 12th pass **3. **Ready for Night Shift **Benefits: - ** 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings 4. Friendly work...
-
Customer Care Executive
2 weeks ago
Dehradun, Uttarakhand, India Vgrassp Services Full timeCustomer Care Executive Hindi & English Typing 24*7 Working Environment Rotational Shift **Job Types**: Full-time, Permanent Pay: From ₹10,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) Work...
-
Customer Care Executive
2 weeks ago
Dehradun, Uttarakhand, India iLeads Auxiliary Services Private Limited Full time_**Job Summary**:_ We are looking for an enthusiastic and customer-focused individual to join our team as an entry level Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients, resolving their queries and complaints, and ensuring their satisfaction with our products or...
-
Customer Care Executive(For Males)
2 weeks ago
Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. Full time,**We are urgently hiring a Customer Care Executive who will be responsible for answering incoming calls from customers for various reasons, such as taking bookings, answering inquiries, resolving complaints, and providing information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve...
-
Customer Care Executive
2 weeks ago
Dehradun, Uttarakhand, India Dab Hand Solutions Pvt. Ltd. Full timeCustomer Care Executive > Job description US-Based Non Voice Chat Process **Requirements**: **Benefits**: - 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings + non mandatory overtime shift for those who want to earn extra 4. Friendly work environment and great opportunity to earn Evening and...
-
Customer Care Executive(For Males)
2 weeks ago
Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time**We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...
-
Customer Care Executive
7 days ago
Dehradun City, Dehradun, Uttarakhand, India iLeads Auxiliary Services Private Limited Full time**Team management**:Manage a team of chat agents or a domestic inbound voice process. This includes scheduling, providing feedback, and conducting performance reviews. - **Customer service**:Manage customer service inquiries, take orders, and record complaints. - **Reporting**:Publish reports on operations and performance, such as productivity, quality...
-
Customer Care Executive
3 days ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time(Rotational Shifts) Experience: 6 months to 1 year. **About Company** Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer...
-
Recruitment Executive
3 days ago
Dehradun City, Dehradun, Uttarakhand, India OFFSHORE CARE CORPORATION Full time ₹ 1,80,000 - ₹ 3,60,000 per yearOffshore Care is a dynamic and rapidly growing organization seeking a dedicated Recruitment Executive to join our HR team. This role offers the opportunity to work in a fast-paced environment and play a crucial part in shaping our workforce by sourcing and hiring top talent. This role requires strong interpersonal skills, a keen eye for talent, and the...
-
Customer Care Executive
5 days ago
Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time**Job Title**:* **Inbound Voice Process Executive** **Company**:* Wakefit **Salary**:* ₹18,000 - ₹23,000 per month (dependent on interview performance) **Job Type**:* Full-time **Experience**:* 1 year of experience in inbound voice process/BPO We're seeking a skilled Inbound Voice Process Executive to join our team at Wakefit! As a key member of our...