Customer Care Executive

2 weeks ago

Dehradun City Dehradun Uttarakhand, India iLeads Auxiliary Services Private Limited Full time

**Team management**:Manage a team of chat agents or a domestic inbound voice process. This includes scheduling, providing feedback, and conducting performance reviews.
- **Customer service**:Manage customer service inquiries, take orders, and record complaints.
- **Reporting**:Publish reports on operations and performance, such as productivity, quality metrics, and customer satisfaction.
- **Tracking**:Track and analyze trends in customer interactions, agent performance, and daily productivity.
- **Monitoring**:Monitor operations in real time to identify issues and take corrective action.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹24,276.70 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6396620421

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