Call Quality Analyst

Role & Responsibility:Monitor and evaluate recorded calls to assess adherence to quality standards and compliance requirementsProvide constructive feedback and coaching to the agents based on performance evaluationsIdentify trends and recurring issues in call quality and recommend solutions for improvementCollaborate with the trainer to develop and implement...

As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...

Call Quality analyst- Develop healthCall MonitoringInternational BPORotational Shifts5 days working

Roles and ResponsibilitiesConduct quality analysis of AR calls to identify areas for improvement.Review denial management processes to reduce denial rates and increase revenue cycle efficiency.Collaborate with team members to implement process improvements and optimize workflows.Monitor call center performance metrics, such as first-call resolution rate,...

Position: Quality AnalystLocation – JaipurWork Mode: Work From OfficeABOUT US: -Company Name – Technology Mindz (A Unit of Prachit Technology Services Pvt Ltd)Company Website- Location- JaipurJob Description-We are looking for a Quality Analyst to join our team and help with testing products to meet our organization's quality standards. Quality Analyst...

Hiring for QA.Languages Required (Any one):English & Hindi,Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across...

Are you ready to dive into the exciting world of technology at Appentus Technology? We're on the lookout for a detail-oriented Quality Analyst to join our dynamic team. With a thriving company size of employees, we pride ourselves on being at the forefront of the Technology, Information, and Internet industry. This role offers you the chance to be part of a...

Job Title:Quality Analyst (Manual & Automation)Location:Jaipur, IndiaExperience Required:5–6 YearsEmployment Type:Full-timeIndustry:FinTechAbout UsWe are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...

We are looking for a detail-oriented and analytical Quality Analyst to join our team. In this role, you will be responsible for executing testing strategies, identifying defects, and ensuring our products meet the highest quality standards.Youll work closely with cross-functional teams to enhance user experience, drive continuous improvement, and contribute...

Role & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...