Call Quality Analyst

Role & Responsibility:Monitor and evaluate recorded calls to assess adherence to quality standards and compliance requirementsProvide constructive feedback and coaching to the agents based on performance evaluationsIdentify trends and recurring issues in call quality and recommend solutions for improvementCollaborate with the trainer to develop and implement...

Call Quality analyst- Develop healthCall MonitoringInternational BPORotational Shifts5 days working

Roles and ResponsibilitiesConduct quality analysis of AR calls to identify areas for improvement.Review denial management processes to reduce denial rates and increase revenue cycle efficiency.Collaborate with team members to implement process improvements and optimize workflows.Monitor call center performance metrics, such as first-call resolution rate,...

About RoboMQ RoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, , is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google Directory. Position...

Job Title:Quality Analyst (Manual & Automation)Location:Jaipur, IndiaExperience Required:5–6 YearsEmployment Type:Full-timeIndustry:FinTechAbout UsWe are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...

Role & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...

We are looking for a detail-oriented and analytical Quality Analyst to join our team. In this role, you will be responsible for executing testing strategies, identifying defects, and ensuring our products meet the highest quality standards.Youll work closely with cross-functional teams to enhance user experience, drive continuous improvement, and contribute...

Company DescriptionMyCloudPulse Technology Pvt Ltd is a leading software consulting and development firm dedicated to being a trusted partner for organizations aiming for swift and efficient digital transformation using modern platforms. Our solutions foster growth across Digital Payment, Fintech, Healthcare, Education, eGovernance, and business sectors. We...

Company DescriptionFounded in 1998, Shilpi Impex has established itself as a premier manufacturer and wholesaler of exquisite designer jewelry, specializing in 925 sterling silver.This is a full-time, on-site role for a Quality Control Analyst located in Jaipur. The role involves working closely with the manufacturing team to ensure that products meet the...

About RoboMQRoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product,Hire2Retire, is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google...