
Call Quality Analyst
1 day ago
Role & Responsibility:
- Monitor and evaluate recorded calls to assess adherence to quality standards and compliance requirements
- Provide constructive feedback and coaching to the agents based on performance evaluations
- Identify trends and recurring issues in call quality and recommend solutions for improvement
- Collaborate with the trainer to develop and implement targeted coaching and training programs
- Maintain accurate records of quality evaluations and performance metrics
- Communicate effectively with team members and management to address quality concerns and implement best practices
- Participate in calibration sessions to ensure consistency and accuracy in quality assessments
- Stay updated on industry best practices and regulatory requirements related to operations and quality assurance
Required Qualification:
- Bachelor's degree and relevant work experience
- Previous experience in a call center environment as a call quality analyst (Having experience in finance industry will be preferred)
- Strong analytical skills with the ability to interpret data and identify trends
- Excellent communication and interpersonal skills
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Quality Analyst
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Jaipur, Rajasthan, India Alterys Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Quality Analyst (Manual & Automation)Location:Jaipur, IndiaExperience Required:5–6 YearsEmployment Type:Full-timeIndustry:FinTechAbout UsWe are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...
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Quality Analyst
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Jaipur, Rajasthan, India CIMET Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...
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Lead Quality Analyst
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Quality Control Analyst
1 day ago
Jaipur, Rajasthan, India Shilpi Impex Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCompany DescriptionFounded in 1998, Shilpi Impex has established itself as a premier manufacturer and wholesaler of exquisite designer jewelry, specializing in 925 sterling silver.This is a full-time, on-site role for a Quality Control Analyst located in Jaipur. The role involves working closely with the manufacturing team to ensure that products meet the...
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Jaipur, Rajasthan, India Hiresquad Resources Full timeLeading BPO in KolkataRole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsCTC Upto 6.5LPAUS SHIFTSLooking for Excellent Communication SkillsVirtual InterviewsWORK FROM OFFICEEducation- Graduate / Under GraduateExperience required-2years + Experience as a...
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Analyst
1 day ago
Jaipur, Rajasthan, India AU SMALL FINANCE BANK Full time ₹ 4,00,000 - ₹ 8,00,000 per year* Urgent Hiring Alert – Join Our Team *We are actively hiring *Executives* for our*Transaction Monitoring (Calling Module)*process at AU Small Finance Bank. Role*: Risk Analyst Process*: Transaction Monitoring - Calling Module Location*: Mansarovar, Jaipur Eligibility*: Both Freshers and Experienced candidates can apply Urgency*: Immediate Joiners...
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Quality Analyst Lead
8 hours ago
Jaipur, Rajasthan, India The NineHertz Full time US$ 90,000 - US$ 1,20,000 per yearJob SummaryWe are seeking an experienced and detail-orientedQuality Analyst Leadto join our team. The ideal candidate will play a key role in ensuring the quality and performance of our products and services through advanced testing, process improvement, and cross-functional collaboration. This role requires a strategic mindset, hands-on testing expertise,...
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QA Analyst
4 days ago
Jaipur, Rajasthan, India Bill Gosling Outsourcing Full timeJob DescriptionJoin a Team Thats Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales,...
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Data Analyst Intern
1 day ago
Jaipur, Rajasthan, India Quality Caer Full time ₹ 5,00,000 - ₹ 10,00,000 per yearResponsibilities:* Maintain and digitize data we collect from different portals on daily basis* Analyze and standardise historic database.* Maintain confidentiality of sensitive information.
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Test Analyst
3 days ago
Jaipur, Rajasthan, India beBeeQuality Full time US$ 6,00,000 - US$ 10,00,000As a test analyst, you will play a critical role in ensuring the quality of our software products.You will be responsible for testing product utilities to provide assurance to customers of the quality of their release.Key Responsibilities Include:Supporting business as usual activities by creating and executing detailed test cases.Supporting test activities...