Quality Analyst

2 hours ago

Jaipur, Rajasthan, India CIMET Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

The QA will monitor inbound and outbound call and emails responses to assess

associates' demeanor, technical accuracy, customer service performance, and

conformity to company policies and procedures.

• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.

• Uses quality monitoring data management system to compile and track performance

at team and individual level.

• Participates in customer and client listening programs to identify customer needs and

expectations.

• Provides actionable data to various internal support groups as needed.

• Coordinates and facilitates call calibration sessions for call center staff.

• Provides feedback to call center team leaders and managers.

• Prepares and analyses internal and external quality reports for management staff

review

Preferred candidate profile

Must have good English listening skills, excellent verbal, written, and interpersonal

communication skills.

• Must have Basic Computer knowledge and be proficient with MS Office (intermediate

Word, basic excel)

• Must be comfortable with early morning shifts. Solid time management skills

• Minimum higher secondary education required, bachelor's degree a plus

• Coordinate and report to the management.

• Outstanding customer service skills and dedication to providing exceptional customer

care.

• Exceptional listening and analytical skills, creative ability, and writing proficiency.

• Focus on quality and customer service. Develop and maintain Quality assurance

procedures and documentation.

• Must adapt well to change and successfully set and adjust priorities as needed

• Must be a self-motivator and self-starter.

• Ability to multitask and successfully operate in a fast-paced, team environment.

  • Quality Analyst

    3 days ago

    Jaipur, Rajasthan, India Appentus Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Are you ready to dive into the exciting world of technology at Appentus Technology? We're on the lookout for a detail-oriented Quality Analyst to join our dynamic team. With a thriving company size of employees, we pride ourselves on being at the forefront of the Technology, Information, and Internet industry. This role offers you the chance to be part of a...

  • Quality Analyst

    2 weeks ago

    Jaipur, Rajasthan, India Eventrics Multi Tasking Solutions Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...

  • Quality Analyst

    2 days ago

    Jaipur, Rajasthan, India Alterys Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Quality Analyst (Manual & Automation)Location:Jaipur, IndiaExperience Required:5–6 YearsEmployment Type:Full-timeIndustry:FinTechAbout UsWe are a fast-growing FinTech company headquartered in Jaipur, building innovative financial solutions that empower businesses and individuals. We are looking for a highly motivated and self-drivenQuality...

  • Quality Analyst

    2 weeks ago

    Jaipur, Rajasthan, India Dreamcast Full time

    We are looking for a detail-oriented and analytical Quality Analyst to join our team. In this role, you will be responsible for executing testing strategies, identifying defects, and ensuring our products meet the highest quality standards.Youll work closely with cross-functional teams to enhance user experience, drive continuous improvement, and contribute...

  • Quality Control Analyst

    2 days ago

    Jaipur, Rajasthan, India Shilpi Impex Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionFounded in 1998, Shilpi Impex has established itself as a premier manufacturer and wholesaler of exquisite designer jewelry, specializing in 925 sterling silver.This is a full-time, on-site role for a Quality Control Analyst located in Jaipur. The role involves working closely with the manufacturing team to ensure that products meet the...

  • Assistant Quality Analyst

    1 week ago

    Jaipur, Rajasthan, India CreditQ - Ab CreditQ Hai, Defaulters Nahi Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Quality AnalystLocation: JaipurSalary: CTC k per monthExperience: 0 – 2 year (Freshers can apply)Job Description:We are looking for a motivated and detail-oriented Quality Analyst to join our team. The role involves checking the quality of products or services, identifying issues, and helping improve overall performance.Responsibilities:*...

  • Quality Analyst

    5 days ago

    Jaipur, Rajasthan, India Dreamcast Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and detail-oriented Quality Analyst with 3 years of experience in both Manual and Automation testing. The ideal candidate will be responsible for ensuring the quality and integrity of our software products by designing and executing test cases, identifying bugs, and working closely with the development team to resolve...

  • Call Quality Analyst

    5 hours ago

    Jaipur, Rajasthan, India SK Finance Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & Responsibility:Monitor and evaluate recorded calls to assess adherence to quality standards and compliance requirementsProvide constructive feedback and coaching to the agents based on performance evaluationsIdentify trends and recurring issues in call quality and recommend solutions for improvementCollaborate with the trainer to develop and implement...

  • Quality Analyst(Automation)

    3 weeks ago

    Jaipur, Rajasthan, India RoboMQ Full time

    About RoboMQRoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, Hire2Retire, is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google...

  • Quality Analyst(Automation)

    2 weeks ago

    Jaipur, Rajasthan, India RoboMQ Full time

    About RoboMQ RoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, Hire2Retire , is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google...