
Quality Analyst Sales and Banking
12 hours ago
Hiring for QA.
Languages Required (Any one):English & Hindi,
Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities:
- Monitor calls, chats, and emails to assess the quality of service delivered
- Identify gaps in agent performance and suggest improvements
- Provide constructive feedback and coaching to agents
- Maintain audit reports and track quality metrics
- Collaborate with training and operations teams to improve processes
- Ensure compliance with internal and client-specific quality standards
Key Skills:
- Experience in BPO Quality Assurance, Sales or Banking.
- Good knowledge of QA tools, audit forms, and call calibration techniques
- Strong communication and interpersonal skills
- Ability to analyze data and generate insights for improvement
Preferred Qualifications:
- Graduate in any discipline
- QA certification (if any) is a plus
- Familiarity with CRM and call monitoring software
Contact: ,
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