Customer Relationship Executive/ Customer Care Officer

3 days ago

Hyderabadsecunderabad, India Right Advisors Full time ₹ 4,00,000 - ₹ 12,00,000 per year


Job Description:

Job Description:

  • Responsible for proper counter display of jewellery.
  • Responsible for supervising activities of counter sales.
  • Sells products by establishing contacts by developing relationships with the prospects and recommending solutions.
  • Maintaining quality service by enforcing organization standards.
  • Contribute to team efforts by accomplishing the counter targets as set by the organization.
  • Achieve the showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms.
  • Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per the demand.
  • Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis.
  • Responsible for high level of customer service and customer delight.
  • Responsible for creating right shopping ambience in the showrooms.
  • Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
  • Support in execution of any activities aimed at increasing sales.
  • Execute processes to minimize losses due to shop lifting or pilferage.
  • Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time .
  • Follow all showroom operations SOPs and work towards continuous improvement of the same.
  • Responsible for all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback.
  • Responsible for inventory management process in the showroom.
  • Shall adhere to the standards established in terms of grooming, attendance and punctuality.
  • Maintaining professional and technical knowledge of products by attending product trainings and workshops.
  • Act as a mentor and guide for counter sales executives.

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