Outbound Sales Representative

Outbound Sales Representative

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Outbound Sales Representative you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all.

What You'll be Doing

Are you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it's qualifying leads, initiating contacts, or resolving a unique business problem, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Operate as the lead point of contact for all matters specific to your sellers' portfolio. Build, manage and maintain strong, long-lasting seller relationships by championing the sellers' needs.
• Collaborate with the Account Management and Category team to identify cross border trade business opportunities and develop strategies to execute them successfully.
• Business analysis and growth: Conduct deep-dive analysis to develop and execute business plans with existing sellers and/or identify new opportunities and areas of improvement to exceed GMV goals.
• Understand the ecommerce ecosystem, respond to seller's requests, and collaborate with internal teams and external vendors to reduce selling frictions.
• Create, manage, and present performance reports and knowledge training for sellers and vendors regularly.

What You Bring to the Role

• Bachelor's degree with at least 3 years working experience in customer success or account management in international or regional markets.
• Experience within digital, eCommerce and/or technology industries; specializing in Parts & Accessories industry is an advantage. Creative mindset to overcome objections and is committed to achieving goals.
• Ability to work independently and autonomously, while also working well in partnership with colleagues and organizational leadership.
• Computer literacy with good working knowledge of MS Office.
• Business proficiency in verbal and written English.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Associate Category Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location: India-Maharashtra-Mumbai

Job: _Customer Care Representative