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Operations Manager

2 weeks ago


Mangalore, Karnataka, India Nuon Connect Private Limited Full time ₹ 30,000 - ₹ 5,00,000 per year

Responsibilities:

  • Manage daily BPO operations across multiple processes.
  • Ensure SLA and KPI targets are achieved.
  • Lead and guide team leaders and agents to meet performance goals.
  • Maintain process compliance, quality, and client satisfaction.
  • Prepare and present performance reports to management and clients.

Requirements:

  • Graduate/Postgraduate with 3–7 years of BPO experience.
  • Strong leadership and people management skills.
  • Knowledge of BPO operations, metrics, and workforce management.
  • Excellent communication and client-handling skills.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Work Location: In person