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Operations Manager
2 weeks ago
Responsibilities:
- Manage daily BPO operations across multiple processes.
- Ensure SLA and KPI targets are achieved.
- Lead and guide team leaders and agents to meet performance goals.
- Maintain process compliance, quality, and client satisfaction.
- Prepare and present performance reports to management and clients.
Requirements:
- Graduate/Postgraduate with 3–7 years of BPO experience.
- Strong leadership and people management skills.
- Knowledge of BPO operations, metrics, and workforce management.
- Excellent communication and client-handling skills.
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Work Location: In person