Onboarding Trainer
3 days ago
Responsibilities
• Conduct Onboarding/Induction training of new joiners
• Plan, implement and conduct training programs related to process-product training
• Trainee performance evaluation and accurately identifying weaknesses
• Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue
• Monitor and observe various training related work functions
• Determine post-training requirements
• Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors
• Assist the recruitment department for Voice and Accent/Communication capability
Design, develop and manage training content for the business
• Maintain updated curriculum database and training records
• Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers
• Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis
• Ability to collaborate across multiple teams for process improvements and standardization
• Coach and share feedback with team and plan monthly team meetings to discuss outcome
• Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions
• Designing multiple training events in a corporate setting
• Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed
• Track new training methods and techniques
• Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training
• Analyze the coaching/training needs of the teams & support them in delivery
Desired Candidate Profile
• Strong English communication skills with neutral accent
• Minimum 2+ years of experience as Soft Skills-Process trainer -Coach
• Extensive knowledge of instructional design theory and learning principles
• Proven knowledge to master the full training cycle
• In-depth knowledge of learning management software
• Familiarity with traditional and modern training methods, tools and techniques
• Demonstrated ability to defect areas, rolling out action plans accordingly
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