Onboarding Trainer

1 day ago

Noida, Uttar Pradesh, India Provana Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Responsibilities


• Conduct Onboarding/Induction training of new joiners

• Plan, implement and conduct training programs related to process-product training

• Trainee performance evaluation and accurately identifying weaknesses

• Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue

• Monitor and observe various training related work functions

• Determine post-training requirements

• Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors

• Assist the recruitment department for Voice and Accent/Communication capability

Design, develop and manage training content for the business

• Maintain updated curriculum database and training records

• Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers

• Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis

• Ability to collaborate across multiple teams for process improvements and standardization

• Coach and share feedback with team and plan monthly team meetings to discuss outcome

• Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions

• Designing multiple training events in a corporate setting

• Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed

• Track new training methods and techniques

• Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training

• Analyze the coaching/training needs of the teams & support them in delivery

Desired Candidate Profile


• Strong English communication skills with neutral accent

• Minimum 2+ years of experience as Soft Skills-Process trainer -Coach

• Extensive knowledge of instructional design theory and learning principles

• Proven knowledge to master the full training cycle

• In-depth knowledge of learning management software

• Familiarity with traditional and modern training methods, tools and techniques

• Demonstrated ability to defect areas, rolling out action plans accordingly

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