IT Support Executive

2 days ago

Pune, Maharashtra, India MOTM Technologies Full time ₹ 1,44,000 - ₹ 1,80,000 per year

About the Role:

We are seeking a proactive and service-oriented IT Support Executive to manage the day-to-day IT needs of a high-performing B2B Sales & Marketing team. You'll play a critical role in ensuring the team is fully equipped with the right tools, systems, and support to operate efficiently across CRM platforms, communication tools, cloud systems, and sales/marketing tech stacks.

Key Responsibilities: IT Support & Troubleshooting

  • Provide first-line technical support to end-users via ticketing systems, email, chat, or in-person.
  • Diagnose and resolve hardware, software, network, and connectivity issues across desktops, laptops, VoIP phones, and mobile devices.
  • Maintain an internal knowledge base of common issues and solutions.

User Management & Onboarding

  • Set up new user accounts, email addresses, devices, and access permissions in coordination with HR and team leads.
  • Offboard users by revoking access, backing up data, and recovering equipment.

System & Application Support

  • Provide support for key platforms including:
  • CRM systems (e.g., Salesforce, HubSpot, Zoho)
  • Marketing automation tools (e.g., Mailchimp, HubSpot, Marketo)
  • Productivity & collaboration tools (e.g., Google Workspace / Microsoft 365, Slack, Zoom)
  • Coordinate with vendors and SaaS providers for escalated issues.

Security & Compliance

  • Ensure endpoint security across all devices (antivirus, encryption, MDM).
  • Support IT policies around data protection, access control, and compliance with GDPR, ISO, or other relevant standards.

Maintenance & Asset Management

  • Monitor and maintain IT equipment inventory and asset tagging.
  • Schedule and carry out system updates, backups, and hardware refresh cycles.

Process Improvement & Reporting

  • Help identify opportunities to streamline IT workflows.
  • Prepare monthly reports on support ticket trends, system uptime, and user satisfaction.

Qualifications: Must-Have:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • Strong working knowledge of:
  • Windows/macOS operating systems
  • Office productivity tools (Google Workspace / Microsoft 365)
  • Basic networking (LAN/Wi-Fi/TCP-IP)
  • Familiarity with CRM and sales/marketing tools.
  • Excellent communication and interpersonal skills.

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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