CX Support Executive

2 days ago


Pune, Maharashtra, India Uni Seoul Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring – CX Support Executive | Uni Seoul

Location:
Kalyani Nagar, Pune

Full-Time

1–3 Years Experience

At
Uni Seoul
, we don't just sell products — we create experiences that bring joy to everyday living. We're looking for a
CX Support Executive
who will be the
voice of Uni Seoul
, ensuring every customer interaction is smooth, empathetic, and delightful.


What You'll Do:

Manage customer queries across calls, emails, WhatsApp & social platforms

Handle returns, exchanges & escalations with empathy

Support loyalty & retention campaigns

Collaborate with Ops & Tech teams to ensure seamless experiences

What We're Looking For:

1–3 yrs experience in CX/Customer Service (Retail/D2C preferred)

Strong communication & problem-solving skills

Familiarity with CRM tools / OMS / ticketing platforms

A customer-first mindset & Excel proficiency

Why Join Us?

  • Be part of a fast-growing lifestyle retail brand
  • Exposure to CX, retention & loyalty programs
  • Work with a young, collaborative team
  • Employee perks & growth opportunities

Apply now by sending your CV to

with subject line:

Application – CX Support Executive


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