Product Support Professioanl

14 hours ago

Pune, Maharashtra, India FIS Full time

About the team

In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

What you will be doing

This position is for T&P group: You will be responsible for CX support, level2 support for Trading and Processing Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.

What you bring:

  • Min 6-9 years of experience on Product Support (Java,Unix,SQL) with Capital Market / Banking Domain.
  • Strong understanding of Capital Market domain like security lending and borrowing, collateral management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
  • Strong knowledge of Trade lifecycle, Security lending and borrowing life cycle, Collateral management, and repo management.
  • Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
  • Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
  • Should have SQL hands on experience ,Good to have JAVA knowledgeGood to have Exposure to MQ / AMQ messaging system
  • Good experience with testing release related changes in UAT, writing test cases and finding release differences. Good understanding of trading environments and overnight batch processes

Skills

  • Strong analytical skill.
  • Good communication skill.
  • Practical experience in level2 support on Capital market products.
  • Strong troubleshooting skills.

Qualifications

  • Degree or equivalent.

Added bonus if you have

  • Knowledge of FIS products and services
  • Knowledge of financial services industry and basic financial analysis principles and ratios

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