Guest Service Associate

2 days ago

Bhubaneshwar, Odisha, India Bangaluru Airport Services Limited (BASL) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Scope Summary:

Responsible for serving food and beverage items to guests in a friendly, enthusiastic, professional, and timely manner. In

absence of Hostess, to handle table allocations and effectively controlling the flow of guests. Actively executing buffet| ala

carte setup, service and clearance. Back area upkeep, polishing crockery, cutlery and glassware; food pickup and refilling.

Working inside the bar is an additional scope in case management decides to do so.

Duties & Responsibilities:

  • Welcome guests and promptly attend to tables.
  • Serve food and beverages to guests and promptly do clearance from tables.
  • Share your menu knowledge to assist guests with questions and special requests.
  • Record transactions in the point of sales system correctly and timely(wherever applicable)
  • Check with guests to assure satisfaction.
  • Clean tables, complete closing duties and re-stock tableware and other supplies
  • Provides courteous service to guests and responds promptly to guests inquiries, complaints, or requests.
  • Maintain positive guest and team relations.
  • Be familiar with all airport services, features and local attractions activities to respond accurately to any guest inquiry or seek assistance in a prompt manner.
  • Accommodate guest requests courteously.
  • Assist lounge service staff in their jobs functions as specified in departmental standards.
  • Ensure serving stations and back areas are upkept at all times.
  • Knowledgeable about ingredients and prices of the food and beverage listed on the menu.
  • Understands and adheres to safety, security policies and procedures.
  • Familiar with company policies and dos & donts.
  • Understanding of Food and Beverage Operating Manual policies and compliance.
  • Adheres to local laws, SOP and attendance policies of the company.
  • Adheres to the line of reporting and operates as directe

JOB KNOWLEDGE, SKILLS & ABILITIES

  • Appear confident, well-groomed and dressed as per company directives.
  • Personality: warm, welcoming, smiling and pleasant.
  • Act with integrity.
  • Communicate effectively.
  • Good Knowledge of Food and Beverage.
  • Good Interpersonal Skills.
  • Thorough and practical knowledge of service terminology and of various international service techniques - including mise en place.
  • Operational knowledge of F&B equipment.
  • Stamina to work long hours.
  • Fluency in English.

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