Steward
3 days ago
Role & responsibilities:
The Steward is responsible for delivering food and beverage orders to guest rooms in a timely, professional, and courteous manner, ensuring guest satisfaction and adhering to hotel standards.
Key Responsibilities:
* Deliver food and beverage orders to guest rooms promptly and accurately.
* Set up trays or trolleys with appropriate cutlery, napkins, and condiments.
* Handle guest requests professionally and ensure a high standard of service.
* Collect trays or trolleys from guest rooms after service.
* Maintain cleanliness and hygiene of the service areas and equipment.
* Assist with restocking room service items and supplies as needed.
* Ensure proper billing and obtain guest signatures as per hotel procedures.
* Follow all health, safety, and hygiene guidelines.
* Communicate effectively with the kitchen and front desk for smooth operations.
* Report any guest complaints or issues to the supervisor immediately.
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