Customer Service Associate

1 week ago

Bengaluru, Karnataka, India Mind Mentorz Full time ₹ 1,20,000 - ₹ 1,80,000 per year

MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents.

Position: Service Delivery Executive

Department: Service Delivery Team

Location: Bangalore

Reports to: Service Delivery Manager / Admin

Role Overview

The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents, coaches, and management. This role involves resolving parent queries, monitoring coach performance, and ensuring classes are delivered as per commitment.

Key Responsibilities

  • Act as the first point of contact for existing parents regarding class schedules, feedback, or issues.
  • Monitor coaches' attendance, punctuality, and adherence to schedules.
  • Track and resolve support tickets related to classes, reschedules, or technical issues.
  • Coordinate with coaches for replacements in case of absence or emergency.
  • Maintain high standards of service quality and ensure parent satisfaction.
  • Regularly update parents on their child's progress, milestones, and achievements.
  • Collect parent feedback and share insights with the management team.
  • Maintain accurate student records, class schedules, and issue logs.
  • Collaborate with the enrollment team to ensure a smooth handover from demo/enrollment to regular classes.
  • Prepare weekly/monthly reports on class delivery, issues resolved, and satisfaction levels.

Key Skills & Competencies

  • Strong communication and problem-solving skills.
  • Ability to handle parent escalations with empathy and professionalism.
  • Good organizational and multitasking abilities.
  • Proficiency in ticketing/CRM tools and MS Office/Google Suite.
  • A customer-first mindset with focus on retention and satisfaction.

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Required)

Work Location: In person

Speak with the employer

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