Customer Service Associate

3 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

Job Title: Customer Support Associate International Chat & Upselling

Job Category: Senior Associate

Department: Operations

Reporting to: Team Leader

Role Description:

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

  • Revert on chats written by the customer on a variety of issues
  • The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
  • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

ROLE HOLDER PROFILE:

  • Preferred educational qualifications: Minimum HSC (12th) passed.
  • Preferred work experience: Experienced with minimum 1 year of experience in International Chat support
  • Skills and Competencies

i. Functional / Technical:

  • Computer literate eg. Outlook, Word, Internet Explorer
  • Typing skills: Process specific cut offs
  • Good written English communication

ii. Behavioral:

  • Professional & Courteous in mannerisms
  • Ability to liaise with customers at all levels
  • Ability to handle and resolve complex customer calls

Interested candidates kindly share your resumes to below number or email.

Sam Jeshurin:

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

  • Customer Service Associate

    7 days ago

    Bengaluru, Karnataka, India The Wedding Company Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Associate at The Wedding Company, located in Bengaluru. The Customer Service Associate will be responsible for coordinating with clients, managing customer queries, ensuring customer satisfaction, and providing an excellent customer experience. Day-to-day tasks will include responding to...

  • Customer Service Associate

    3 days ago

    Bengaluru, Karnataka, India Chai Point Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service AssociateJob Summary: We are looking for a dynamic and customer-focused professional to join our team as a Customer Service Associate. The role will involve managing customer interactions through inbound calls as well as handling queries, complaints, and feedback received via social media platforms. The ideal candidate should...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India Jobshop Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job DescriptionWe are seeking a motivated and customer-oriented Customer Service Associate to join our BPO team in India. The successful candidate will be responsible for delivering exceptional service to our clients, addressing their needs, and ensuring a positive customer experience. Respond to customer inquiries via phone, email, or chat in a...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India kristalball Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ROLE DESCRIPTIONFunction :Client ServicingJob Role :Customer Support AssociateJob Type :Intern or Contract to HireLocation :Bellandur, BangaloreAbout Us :kristalball smart solutions pvt. ltd is a fast growing start up bringing innovative products to the market. Our first productkristalball AI for hospitalityempowers the hospitality industry to maximize...

  • Service Associate

    7 days ago

    Bengaluru, Karnataka, India INOX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Service AssociateLocation: PVR INOX Cinemas GurugramEducation: Up to 12th pass (any stream)Employment Type: Full-Time / Part-TimeJob Description:Join Indias leading cinema entertainment company and be the face of world-class movie experiences As a Service Associate at PVR INOX, you will be responsible for delivering exceptional customer service,...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...

  • International Customer Service

    1 week ago

    Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTech Mahindra provides technology consulting and digital solutions to global enterprises across various industries, facilitating transformative scale and speed. With more than 150,000 professionals in over 90 countries, Tech Mahindra serves 1,100+ clients, offering a comprehensive range of services including IT, business process services,...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • customer service associate iv

    7 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time US$ 40,000 - US$ 80,000 per year

    Job Posting Title: CUSTOMER SERVICE ASSOCIATE IVBand/Level: 6-2-SEducation Experience: Bachelors Degree (High School +4 years)Employment Experience: 1-3 yearsAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewStrengthens customer relationships...

  • Associate - Customer Service Associate / Day Shift

    7 days ago

    Bengaluru, Karnataka, India Black And White Business Solutions Full time ₹ 2,88,000 - ₹ 4,32,000 per year

    About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title : Customer Support AssociateQualification : GraduatesExperience : 1+ yearsNOTE: ONLY IMMEDIATE JOINERKey Skills Required:Excellent verbal communication in EnglishInternational process handlingCustomer query resolutionCall documentation & CRM usageActive listening &...