It Support Engineer

1 day ago

Pune, Maharashtra, India Fibe Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Provide first-level and second-level technical support for desktops, laptops,

printers, and other IT equipment.

  • Install, configure, and maintain operating systems, applications, and software

updates.

  • Monitor, troubleshoot, and maintain network connectivity (LAN/WAN/Wi-Fi).
  • Handle user account creation, password resets, and access management (AD,

M365, etc.).

  • Support email systems, VPN, MDM, and collaboration tools.
  • Escalate complex issues to higher-level support teams or vendors.
  • Maintain IT asset inventory and documentation.
  • Ensure timely backup, antivirus updates, and patch management.
  • Assist in implementation of IT policies, security guidelines, and compliance

requirements.

  • Support IT infrastructure projects (firewall, servers, switches, cloud services,

etc.).

  • Strong knowledge of Windows/Mac OS, MS Office, and common applications.
  • Good understanding of networking (IP, DNS, DHCP, VPN, Firewall basics).
  • Familiarity with Microsoft 365 / Google Workspace administration.
  • Problem-solving and troubleshooting skills.
  • Ability to work independently and in a team.

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