CSA (Customer Service Associate)
2 days ago
Job Title: Customer Service Associate (CSA)
Location: Aluva - Chalakkal, Ernakulam
Job Type: Full-time
Reporting to: Store Manager
Job Summary:
We are looking for a friendly and customer-focused Customer Service Associate to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude.
Key Responsibilities:
- Greet and assist customers in a polite and professional manner
- Handle customer inquiries and resolve complaints promptly
- Process sales transactions accurately using POS systems
- Assist with billing, returns, and exchanges
- Maintain cleanliness and order in the customer service area
- Coordinate with other departments for smooth store operations
- Maintain records of customer interactions and transactions
- Promote store products and services.
- Participate in D2D and promotion activities
Requirements:
- Minimum 10th pass or equivalent
- Prior experience in customer service or retail is an advantage
- Good communication and interpersonal skills
- Basic computer knowledge
- Positive attitude and problem-solving abilities
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹13,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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