Restaurant Captain

2 weeks ago

Anna Nagar, Tamil Nadu, India Crafé Full time ₹ 1,68,000 - ₹ 2,50,000 per year

The Service Captain will lead the front-of-house team, ensure smooth daily operations, maintain high service standards, and create a memorable dining experience for every guest. This role requires strong hospitality experience, customer-handling skills, and leadership ability.

Key ResponsibilitiesCustomer Service & Guest Experience

  • Greet and welcome guests with warmth and professionalism.
  • Ensure guests receive prompt, friendly, and attentive service.
  • Handle customer queries, complaints, and feedback with patience and a positive attitude.
  • Maintain a clean, comfortable, and inviting ambience at all times.

Team Leadership & Coordination

  • Supervise and guide service staff during shifts.
  • Allocate tables, assign duties, and ensure smooth coordination between front-of-house and kitchen teams.
  • Conduct pre-shift briefings and communicate daily goals or updates.
  • Train new service staff on service standards, customer interaction, and café operations.

Operational Excellence

  • Ensure service processes follow café protocols and hygiene standards.
  • Oversee order accuracy and timely delivery of food & beverages.
  • Monitor inventory of service items and report shortages.
  • Assist in managing billing processes and POS systems.

Qualifications & Skills

  • Education: Diploma/Degree in Hospitality Management (preferred).
  • Experience: 0–3 years in hospitality, customer service, or café/restaurant operations.
  • Strong communication and interpersonal skills.
  • Excellent customer-handling and problem-solving abilities.
  • Leadership qualities with the ability to motivate and manage a team.
  • Ability to work in a fast-paced environment with a positive attitude.

Additional Requirements

  • Willingness to work flexible shifts, including weekends and holidays.
  • Professional appearance and grooming standards.
  • Strong sense of responsibility and attention to detail.

Benefits

  • Competitive salary
  • Free Stay
  • Staff meals
  • Training and skill development
  • Growth opportunities within the café

Job Type: Full-time

Pay: From ₹14,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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