Customer Support Representative

International Customer Support Representative (US Process)Location: Sector 19, Gurgaon (On-site)Shift: Night Shift (US Shift)Employment Type: Full-timeAbout the RoleWe are hiring an International Customer Support Representative to handle customer queries from US-based clients through phone, chat, and email. The ideal candidate has excellent communication...

Hiring for a Blended Process 'Role DescriptionThis is a full-time on-site role for a Customer Service Representative in Gurugram. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and delivering a positive customer experience on a daily basis.QualificationsCustomer Service...

Key ResponsibilitiesTeam Leadership & ManagementSupervise, coach, and motivate a team of customer support representatives.Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews.Manage schedules, workload distribution, and ensure adequate coverage across shifts.Customer Support OperationsOversee day-to-day...

Company DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...

Company DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...

Job DescriptionHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great...

About the RoleWe are looking for a proactive and customer-focused individual to join the team of one of our leading clients for their support team. The role involves handling both chat and phone-based customer queries, ensuring timely resolution and excellent service experience.Key ResponsibilitiesRespond to customer queries via chat, email, and phone in a...

Job Title: Customer Service Executive PE & SPELocation: Gurgaon, HaryanaWork Mode: Work from Office (WFO)Shift: Night ShiftRole Overview:We are seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is ideal for freshers (PE) and experienced professionals (SPE) with a minimum of 1 year in customer support. You will...

Job Title: Customer Support ExecutiveLocation: GurgaonDepartment: Customer ServiceJob Type: Full-timeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social mediaIdentify and assess customers' needs to achieve satisfaction.Keep records of customer interactions, process customer accounts, and file documents.Provide...

Job Description: Role –Customer Care RepresentativeKPI –Customer satisfaction scoreConversion percentageKRA –Customer communicationCoordination with logistics / finance / quality departments for resolution.Maintaining CRM tools / reportsJob Description:Manage incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve...