Customer Support Representative
2 days ago
Roles and Responsibilities
- Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle international voice process calls from clients across various countries.
- Work on US voice process projects with a focus on providing excellent customer service.
- Participate in BPO voice operations, handling international calling tasks efficiently.
- Contribute to the success of an international call center environment by delivering high-quality results.
Desired Candidate Profile
- 1-6 years of experience in International Voice Process (IVR) or similar roles.
- Strong communication skills for effective interaction with customers over phone/email/chat.
- Ability to work flexible shifts including rotational shifts as per business requirements.
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