Customer Support Representative

20 hours ago

Gurgaon, Haryana, India NLB Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  • Handle international voice process calls from clients across various countries.
  • Work on US voice process projects with a focus on providing excellent customer service.
  • Participate in BPO voice operations, handling international calling tasks efficiently.
  • Contribute to the success of an international call center environment by delivering high-quality results.

Desired Candidate Profile

  • 1-6 years of experience in International Voice Process (IVR) or similar roles.
  • Strong communication skills for effective interaction with customers over phone/email/chat.
  • Ability to work flexible shifts including rotational shifts as per business requirements.

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