Managed Services Compute Engineer

Role: Managed Services Compute Level 2 Engineer

Location- Bengaluru

Mode- Hybrid

Type- 1 year contract

Job Description:

• Provide remote support for Compute infrastructure, Oneview application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provides technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/ transformation efforts.
• Monitors service delivery compliance to budget, quality standards, and customers and/ or internal businesses/ end user requirements.
• Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
• Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Responsibilities: Apply technical knowledge to perform Operate and admin tasks on Compute hardware Integrate technical knowledge and business understanding to create superior solutions for the company and for customers. Incident Management: Resolve most technical incidents independently within your technical area. Work with team members/vendors to resolve more complex or cross- technology incidents. Escalation Management: Identify potential escalations and alert management proactively. Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility. Change Management/ Implementation: Independently reviews, implements, and verifies changes/ solutions of moderate complexity and risk to meet customer and/or IT infrastructure needs within area(s) of technical responsibility. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Technical & Business Skills

4+ years of demonstrated experience in service and support of Server/Storage/VMware/Hyper-V/Linux products.

Must Have

• Broad technical knowledge on ISS solutions Installing, Configuring & Troubleshooting of C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
• Knowledge on SAN, NAS technologies ( Ethernet / iSCSI, FC, FCOE)
• Knowledge on DAS Storage & HBAs Smart Array /RAID, SSDs SAS, SATA etc
• Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)
• Basic Operating Systems Knowledge – Install & Configuring VMware, Windows HyperV, RHEL, SUSE(as Bare-Metal OS & as VMs on Hypervisors)
• Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
• Should be ready to work in rotational shifts and on weekends.
• Good written and verbal communication skills (Mandatory).
• Zeal for going the extra mile to solve customer issues.

Good to have:

• Working knowledge on PXE, NTP, DNS, AD/LDAP, SMTP, FTP/SFTP
• Understanding of Rest API, Powershell, databases like SQL/Postgress, etc.
• Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
• Knowledge in Oneview 1.0 to 4.X & Global Dashboard - Installing, Configuring & Troubleshooting its Dumps

Eligibility

• Educational Qualification – Bachelor/Masters in technical field or equivalent experience.
• ITIL certification is an added advantage