Service Engineer

2 hours ago

Bengaluru, Karnataka, India Technovids Consulting Services Full time ₹ 3,60,000 - ₹ 7,80,000 per year
 Service Engineer(m/w/d)   Responsibilities:
  • Accountable for customer satisfaction through quality of service and precise communication
  • Accountable for equipment safety and performance
  • Accountable for resolving customer service quality complaints
  • Accountable for resolving customers invoicing complaints related to maintenance operations
  • Accountable for the end-users, the sites and the technician's safety
  • Accountable for the delivery of service according to the service contract requirements
  • Accountable for callouts and service repairs sales
  • Accountable for managing the third-party inspections visits and follow-up actions
  • Validates the service contract technical terms with the salesperson
  • Accountable for supporting the maintenance of any foreign equipment
  • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
  • Accountable for reducing the callouts in his area
  • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
  • Accountable for the timely completion of the planned maintenance visits
  • Accountable for the planned maintenance scheduling and optimized routing
  • Responsible for Performing Site Audits
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  • Responsible for the control and authorization of overtime
Requirements:
  • Qualification- NTTF, Diploma/ BE in Mechatronics
  • 4-6 years of experience (Compulsory 4 years exp. as a Service Engineer)
  • Proven experience in handling Calibration, servicing of instruments
  • Proven experience in handling customer issues
  • High customer service mindset with good communication skills
  • Excellent written and spoken English
  • Meticulous and show attention to details
  • Have a "can-do" attitude and willingness to be hands-on
  • Persistency and urgency in following up and ensure timely executions
  • Knowledgeable in the use of Microsoft OneDrive and SharePoint
  • Willing to Travel 200 days a year to client site
    Renumeration: · Gross per month Salary 30,000INR- 65,000 INR based on experience. · Fixed food allowance/Travel bonus in case of traveling to customer site/ Training in Germany. · All medical/Travel Insurance.

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