VP / Head – Digital Operations

5 hours ago

Nashik, Maharashtra, India Nethority Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 20,00,000 per year

Reports To:
COO

Department:
Operations / Delivery

Location:
Nashik

Company:
Nethority Technologies Pvt. Ltd.

Verticals Managed:
Web, App, Digital Marketing, Support, and Ecommerce Brand Delivery

Experience we are looking for: 8+ years

ROLE OBJECTIVE

To build, manage, and optimize the entire delivery and operations structure across Nethority's digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.

The VP of Digital Operations is the bridge between strategy (CXO layer)
and
execution (department heads and project teams)
.

KEY RESPONSIBILITIES

1. Delivery & Process Management

  • Oversee delivery of all active client and in-house eCommerce projects (Web, Digital, SaaS, Support).
  • Create and standardize
    SOPs, timelines, and checklists
    across verticals.
  • Ensure projects are delivered
    on time, within scope, and within budget.
  • Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth
    teams.
  • Implement
    daily huddles, weekly sprints, and monthly reviews
    with team leads.

2. Performance & Profitability

  • Drive
    monthly delivery targets
    and
    gross margin optimization
    for each vertical.
  • Track utilization, project costs, and productivity metrics for all delivery teams.
  • Maintain dashboards with key metrics:
  • Project health index
  • On-time delivery %
  • Profit per project
  • Team utilization %
  • Client retention / NPS

3. People & Team Leadership

  • Directly manage 4–5 Department Heads (Web Dev, Digital Marketing, Support, QA).
  • Mentor Project Managers, Delivery Managers, and Analysts.
  • Work with HR to ensure
    hiring, training, and career growth
    of all operational roles.
  • Build a culture of
    accountability, transparency, and structured communication.

4. Client Experience & Retention

  • Collaborate with Sales & Account teams to ensure seamless onboarding → delivery → success handover.
  • Lead
    client reviews, feedback cycles, and SLA adherence.
  • Handle escalations calmly and strategically, ensuring client confidence and long-term retention.

5. Systems & Tools Implementation

  • Champion implementation of:
  • Project Management Tools:
    ClickUp / Monday / Asana
  • Delivery Dashboards:
    Google Data Studio / PowerBI
  • Communication Systems:
    Slack / Notion / Internal wiki
  • Drive automation and analytics for internal visibility.

6. Strategic & Cross-Functional Contribution

  • Support COO in quarterly goal planning and P&L improvement.
  • Coordinate with CTO for tech efficiency and scalability initiatives.
  • Work with CGO/CMO to align marketing deliverables with brand objectives.
  • Contribute to leadership meetings with data-driven insights and problem-solving mindset.

IDEAL CANDIDATE PROFILE

  • Experience:
    8–15 years in digital agency / eCommerce / SaaS delivery operations.
  • Background:
    Strong understanding of web development, digital marketing, and eCommerce ecosystems.
  • Mindset:
    Process-driven, people-oriented, analytical, and growth-focused.
  • Personality Traits:
  • Calm under pressure, decisive under ambiguity.
  • Excellent communicator across tech and creative teams.
  • Strategic thinker with strong operational discipline.
  • Preferred Tools Exposure:
    ClickUp, Hubstaff, Slack, Google Sheets Dashboards, PowerBI.

COMPENSATION RANGE

  • CTC Range:
    ₹12 – ₹20 LPA (depending on experience & performance history).
  • Perks
  • Quarterly performance bonus
  • Fast-track leadership path to
    COO (Digital Division)
    within 18–24 months.
  • Access to founder mentorship and strategic decision-making forums.

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