VP/Head of Operations

1 day ago

Nashik, Maharashtra, India Nethority Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Reports To: CEO

Department: Operations & Delivery for Digital Marketing

Location: Nashik

Company: Nethority Technologies Pvt. Ltd.

Verticals Managed: Digital Marketing, Web & App, Support, and Ecommerce Brand Delivery

Experience we are looking for: 8+ years

ROLE OBJECTIVE

To build, manage, and optimize the entire delivery and operations structure across Nethority's digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.

The VP/Head of Digital Operations is the bridge between strategy (CXO layer) and execution (department heads and project teams).

KEY RESPONSIBILITIES

1. Delivery & Process Management

  • Oversee delivery of all active client and in-house eCommerce projects (Web, Digital, SaaS, Support).
  • Create and standardize SOPs, timelines, and checklists across verticals.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth teams.
  • Implement daily huddles, weekly sprints, and monthly reviews with team leads.

2. Performance & Profitability

  • Drive monthly delivery targets and gross margin optimization for each vertical.
  • Track utilization, project costs, and productivity metrics for all delivery teams.
  • Maintain dashboards with key metrics:
  • Project health index
  • On-time delivery %
  • Profit per project
  • Team utilization %
  • Client retention / NPS

3. People & Team Leadership

  • Directly manage 4–5 Department Heads (Digital Marketing, Web Dev, Support, QA).
  • Mentor Project Managers, Delivery Managers, and Analysts.
  • Work with HR to ensure hiring, training, and career growth of all operational roles.
  • Build a culture of accountability, transparency, and structured communication.

4. Client Experience & Retention

  • Collaborate with Sales & Account teams to ensure seamless onboarding → delivery → success handover.
  • Lead client reviews, feedback cycles, and SLA adherence.
  • Handle escalations calmly and strategically, ensuring client confidence and long-term retention.

5. Systems & Tools Implementation

  • Champion implementation of:
  • Project Management Tools: ClickUp / Monday / Asana
  • Delivery Dashboards: Google Data Studio / PowerBI
  • Communication Systems: Slack / Notion / Internal wiki
  • Drive automation and analytics for internal visibility.

6. Strategic & Cross-Functional Contribution

  • Support CEO in quarterly goal planning and P&L improvement.
  • Coordinate with CTO for tech efficiency and scalability initiatives.
  • Work with CGO/CMO to align marketing deliverables with brand objectives.
  • Contribute to leadership meetings with data-driven insights and problem-solving mindset.

IDEAL CANDIDATE PROFILE

  • Experience: 8–15 years in digital agency / eCommerce / SaaS delivery operations.
  • Background: Strong understanding of web development, digital marketing, and eCommerce ecosystems.
  • Mindset: Process-driven, people-oriented, analytical, and growth-focused.
  • Personality Traits:
  • Calm under pressure, decisive under ambiguity.
  • Excellent communicator across tech and creative teams.
  • Strategic thinker with strong operational discipline.
  • Preferred Tools Exposure: ClickUp, Hubstaff, Slack, Google Sheets Dashboards, PowerBI.

COMPENSATION RANGE

  • CTC Range: ₹12 – ₹18 LPA (depending on experience & performance history).
  • Perks
  • Quarterly performance bonus
  • Fast-track leadership path to COO (Digital Division) within 18–24 months.
  • Access to founder mentorship and strategic decision-making forums

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