Customer Service-International Process
2 days ago
Role & responsibilities
Handle inbound and outbound calls from international customers.
Provide assistance in resolving customer inquiries, complaints, and requests in a timely and professional manner.
Maintain clear and concise communication with customers
Accurately document customer interactions, issues, and resolutions in the CRM system.
Ensure all customer data is handled and stored according to privacy regulations and company policies.
Effectively manage time and handle multiple customer interactions while maintaining quality service.
Prioritize tasks and handle urgent requests promptly and resolve within effective time frame.
Preferred candidate profile
Candidates holding experience in UK/ US Voice / Chat process
Candidates ready to work in UK Mid /Night Shifts are preferred
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