Customer Relationship Manager
6 days ago
The Customer Relationship Manager will be responsible for delivering exceptional service to walk-in customers, managing gold purchase transactions, and supporting marketing initiatives to enhance the visibility and growth of the branch's products and services.
Key Responsibilities:
Customer Service & Gold Handling:
- Greet and assist walk-in customers with professionalism and warmth.
- Evaluate and purchase old gold from customers, ensuring accurate purity assessment and transparent transactions.
Marketing & Promotional Activities:
- Execute branch-level marketing initiatives, including creative strategies such as umbrella marketing.
- Participate in occasional travel for marketing events and promotional campaigns to increase brand reach.
Product Knowledge & Sales:
- Promote and sell a diverse range of gold and silver products, including:
- Gold: Coins, jewelry, biscuits
- Silver: Coins, jewelry, biscuits
- Support digital wallet and corporate gifting solutions to enhance customer engagement.
Additional Responsibilities:
- Represent the brand with confidence, professionalism, and a customer-first approach.
- Stay proactive in learning new processes, products, and market trends.
Required Skills & Qualifications:
- Language Proficiency: Fluency in Tamil for effective and personalized customer communication.
- Personality: Confident, presentable, and customer-oriented with strong interpersonal skills.
- Flexibility: Willingness to travel for marketing and promotional assignments as required.
- Learning Mindset: Open to continuous learning and professional development.
Job Type: Full-time, Permanent
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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