IT Support Specialist L2

3 days ago

Hyderabad, Telangana, India Milestone Technologies, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.

Note: This role requires the successful candidate to be in office, however some work-from-home days will be available.

• Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)

• Image Mac, Windows, and Linux computers and configure these computers for employees

• Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory

• Perform small project based work to improve IT and other systems

• Showcase your knowledge by training other employees on new applications, hardware, and more

Skills


• Graduation or HS Diploma or GED in any stream

• Minimum 2+ years of IT industry experience

• VOIP administration experience

• Experience troubleshooting Chrome OS

• Command-line Unix experience

• An understanding of A/V concepts and functionality

• Experience with GSuite tools including GMail, Google Docs, and Google Calendar

• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

• A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.

• A drive to assist customers and solve their technical problems

• End-user support experience for MacOS, Chrome, and Windows

• Problem solving and intuitive troubleshooting skills

• A strong understanding of connecting computers to networks especially over wifi and VPN

• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

• Ability to work some weekend days

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