CXONE- Engineer/Developer

4 days ago

Delhi Hyderabad Mumbai NCR, India Tech Mahindra Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

4 years of experience with CXone (NICE inContact) experience

  • 4+ or more years of CXone Studio scripting
  • CRM integration experience
  • IVR and ACD development experience
  • Experience mentoring other and helping with onboarding
  • Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.
  • Experience working both test and development/production environments
  • Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus
  • Ability to work independently
  • Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification preferred
  • Bachelors degree in Computer Science, IT, or engineering preferred

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