CX Solutions Engineer
7 days ago
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments.About the RoleAs a Solutions Engineer, you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.Key Responsibilities- Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center. - Customize and integrate CX solutions to align with client objectives. - Develop and optimize workflow automation scripts and API-based integrations. - Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments. - Support user acceptance testing (UAT) and post-deployment issue resolution. - Document configurations, technical designs, and implementation details.Qualifications- Proven experience working with Zoom Contact Center, NICE CXone, or similar CCaaS platforms. - Strong understanding of telephony concepts, call routing, ACD, and IVR systems. - Hands-on experience with API integrations and web services (REST/SOAP). - Familiarity with cloud environments such as AWS or Microsoft Azure. - Excellent communication and problem-solving skills.Preferred Skills & CertificationsCertification in one or more of the following:- NICE CXone Certified Professional - Zoom Phone Certified Integrator - Zoom Contact Center Certified Expert - Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage. - Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred.Why Join Us- Work with global CX transformation projects across industries. - Collaborate with a dynamic, cross-functional team of CX professionals. - Continuous learning and certification support in leading CCaaS technologies. - Competitive compensation and growth opportunities.
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CX Solutions Engineer
7 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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CX Solutions Engineer
6 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Cx solutions engineer
6 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Cx solutions engineer
5 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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CX Solutions Engineer
1 week ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms likeNICE CXoneandZoom Contact Center .We are expanding our professional services team and...
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CX Transformation Expert
2 weeks ago
New Delhi, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole Overview As theCX Strategy Manager,you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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Trainer CX
7 days ago
New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Freelance Oracle CX Developer
2 weeks ago
New Delhi, India Leading MNC Full timeLooking for a Freelance Oracle CX Developer to join a team of rockstar developers. The candidate should have a minimum of 5+ yrs. of experience.There are multiple openings. If you're looking for freelance/ part time opportunity (along with your day job) & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report...
