CX Strategy Manager
3 days ago
Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each team. You will partner with these teams to structurally solve through deep design. You will hold the org accountable on actual CX delivery, through driving rigour on customer-facing operating metrics. It's a strategy and design role with deep operational exposure.What makes the role meaty?- Drive ops-heavy design thinking: Convert customer pain points into structured problem statements, prototype solutions, and pilot quickly. - Identify root causes of negative CX trends using contact center and platform data; lead zero-defect and effort-reduction initiatives. - Translate strategic CX priorities into actionable process, policy, and tech solutions across the organization. - Build and lead the CX strategy roadmap across contact points—voice, chat, app, social, and offline experience nodes. - Partner with tech/product to design systemic solutions that reduce escalations and increase first-touch resolution. - Manage executive-level stakeholder alignment on customer-centric initiatives—owning CX charters in quarterly business planning.We hope that you..- Engineering or MBA from a Tier-1 institute (IITs, IIMs, ISB.) - 2–3 years of experience in operations strategy / design, CX design / operations. - Experience working in or with high-volume, distributed operations environments (e.g., ecomm, quick comm, food tech, omni-channel D2C brands). - Strong design thinking orientation—comfortable breaking complex journeys into system-level flows. - Strong analytical mindset—comfortable working with operations data, root cause trees, and business impact sizing. - Experience in startups in B2C, e-commerce, logistics, or food tech with prior experience in Ops Design, Service Design, or CX innovation roles is good to have.Why This Role is Exciting- Create and lead customer-first experiences in one of India's fastest-growing consumer brands. - Operate at the intersection of strategy, design, and execution—not just advisory. - Be part of a team that truly believes customer experience is a business differentiator, not a support function.
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CX Project Manager
3 days ago
New Delhi, India Furlenco Full timeAbout FurlencoFurlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.All of our furniture is designed in-house by experts. We don't just give furniture. We provide decor, accessories and appliances...
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CX Project Manager
3 days ago
Delhi, India Furlenco Full timeAbout FurlencoFurlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
2 days ago
Delhi, India Furlenco Full timeAbout FurlencoFurlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Trainer CX
4 weeks ago
New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Program Manager
4 weeks ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Program Manager
3 weeks ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Oracle CX Cloud Consultant
17 hours ago
New Delhi, India VIRTUOS Full timeJob Title: Oracle CX Cloud ConsultantLocation: Gurgaon or RemoteJob Type: Full-timeExperience: 3–8yearsIndustry: Information Technology & ServicesCompany: Virtuos Digital LimitedWebsite: www.virtuos.comPosition Overview:Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impact consulting team. In this role, you will work on...
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CX Solutions Engineer
4 weeks ago
New Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Trainer (CX)
3 days ago
Delhi, India AIONOS Full timeAbout AIonOSArtificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Trainer (CX)
2 days ago
Delhi, India AIONOS Full timeAbout AIonOSArtificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
