Phone Banking Officer

5 days ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Sky Branch - RM-Sky Channel-Branch Omni

Job Role:


• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.


• This skill will also do sales with assigned customer based mapped to them.


• Measure of outcomes – NPS, Service Level, Service Quality and Sales.


• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.


• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.


• Complete the logs specified by the process (End-of-day target).


• Adherence to Information Security norms & quality process norms.


• To be aware of and comply with any updates about the process.


• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Role:


• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.


• This skill will also do sales with assigned customer based mapped to them.


• Measure of outcomes – NPS, Service Level, Service Quality and Sales.


• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.


• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.


• Complete the logs specified by the process (End-of-day target).


• Adherence to Information Security norms & quality process norms.


• To be aware of and comply with any updates about the process.


• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:


• Should be a least graduate.


• No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.


• Should not have employment gap for more than a month.


• Should have at least completed a year in current org.


• Better soft skills – conversational skills and English versant scores 7 .


• Flexible to work on rotational week offs.

Experience LevelMid Level

  • Officer, Customer Service Officer, Consumer Banking Group

    2 weeks ago

    Noida, Uttar Pradesh, India DBS Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Admission Counsellor-Investment Banking Course

    7 days ago

    Noida, Uttar Pradesh, India Digicrome Academy Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Admission Counselor – Investment Banking ProgramsLocation: Sector 2, Noida (Work from Office)Experience Required: 6 Months – 2 YearsEmployment Type: Full-TimeIndustry: EdTech – Investment Banking & Finance CoursesAbout Us:At Digicrome, we help learners and professionals build future-ready careers through high-quality programs in Investment...

  • HR Recruitment Banking Specialist

    1 week ago

    Noida, Uttar Pradesh, India Maven It Solutions Full time ₹ 7,00,000 - ₹ 16,00,000 per year

    We are looking for an experienced HR professional with a strong background in banking and financial sector hiring. The ideal candidate should be well-versed in end-to-end recruitment, especially for mid to senior-level banking roles, and have the ability to manage high-volume hiring with quality delivery.Preferred candidate profileMinimum 2 years of...

  • QA Core Banking-Transact

    3 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Req ID: 343325NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a QA Core Banking-Transact to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Title: QA - Core Banking...

  • Sopra Banking Software

    4 weeks ago

    Noida, Uttar Pradesh, India SBS Full time

    About the job :How would you shape finance? SBS India has opportunities for Software Architect in our engineering team at Noida location. About SBS : SBS is a global financial technology company thats helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500...

  • Project Cordinator Banking

    1 week ago

    Noida, Uttar Pradesh, India A J Mohan & Associates Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: PROJECT CORDINATOR BANKING & FINANCE NOIDALocation: NOIDA – Sector 4 ( Near Noida Metro Station 16 )Company: M/s A J MOHAN & ASSOCIATES ( Chartered Accountancy Firm )Job Type: Full-TimeSalary Expected: Rs. 25,000- 30,000 Per Month (Depending on individual capability and experience)Educational Qualification: CA- Semi Qualified/ ACMA/ MBA having...

  • Hiring Freshers For Bank Job- Uttar Pradesh

    7 days ago

    Noida, Uttar Pradesh, India 2coms Full time ₹ 1,68,000 - ₹ 1,92,000 per year

    SUMMARYHiring: Branch Sales Executive Fresher Opportunity in a Leading Bank  Location: Noida-1/2Salary: 14,000-16,000 In-HandWeek Off: As per Bank PolicyShift Timing: 9:00 AM 6:30 PMTech Graduates are not eligible for this role.Job Responsibilities: Support the branch team in daily sales and service tasksHelp customers with account opening and...

  • Back Office Assistant

    7 days ago

    Noida, Uttar Pradesh, India Smith Retail Ventures Private Limited Full time ₹ 1,44,72,000 - ₹ 36,21,00,000 per year

    Job descriptionAssist in day to day accounting and book keeping.Performing bank and other ledger reconciliation.Maintain cash transaction & petty cash bookDay to day cash & bank transaction.Make outbound calls to existing and potential customers.Handle inbound customer inquiries related to products, orders, payments, and deliveries.Explain product details,...

  • Banking Operations Analyst

    1 day ago

    Noida, Uttar Pradesh, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesAssist in reviewing and processing customer disputes related to card transactions.Gather and validate transaction details and supporting documents.Ensure timely updates and accurate documentation of cases in the system.Communicate with internal teams to follow up on dispute status and resolution.Learn and apply Visa/Mastercard dispute...

  • Treasury Back Office

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Payments Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role- Treasury Back OfficeExperience- 6 To 10 YearsLocation- NoidaTreasury Back Office - Job DescriptionKnowledge of fixed income and money market productsEnsure Timely settlement, reporting and confirmation processingEnsure regulatory and internal compliance at the time of validation and settlementResponsible for Transfer of Security from CCIL/Inter-bank...