Banking Operations Analyst

2 days ago


Noida, Uttar Pradesh, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Assist in reviewing and processing customer disputes related to card transactions.
  • Gather and validate transaction details and supporting documents.
  • Ensure timely updates and accurate documentation of cases in the system.
  • Communicate with internal teams to follow up on dispute status and resolution.
  • Learn and apply Visa/Mastercard dispute resolution guidelines and internal policies.
  • Support the team in meeting service level agreements (SLAs) and compliance requirements.
  • Contribute to continuous improvement by highlighting process gaps or challenges.

Preferred candidate profile

  • Graduate in Commerce, Finance, Business Administration, Economics, or any relevant stream.
  • Strong communication skills (written and verbal).
  • Good analytical and problem-solving ability.
  • Basic knowledge of MS Office (Excel, Word, Outlook).
  • Ability to work in US Shift (3:30 Pm to 12:30 PM and 5:30 PM to 2:30 PM)
  • Quick learner with a strong interest in the banking/financial services domain.
  • Face to face interview on Friday (10th Oct. 2025)


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