
Customer Support
15 hours ago
Company Description
Boston Business Solutions is a reputable management consulting firm dedicated to providing comprehensive HR consulting services to IT, ITES, BPO, and healthcare KPO businesses. Our mission is to align our services with your corporate goals and global plans. Known for delivering effective HR solutions, we excel in volume hiring and fulfilling bulk requirements. Our team brings expertise in ITES, IT, and healthcare domains. Based in Chennai, we prioritize flexibility, adaptability, and measurable results, ensuring we meet our commitments.
Role Description
This is a full-time, on-site role located in Chennai for a Customer Support position. The Customer Support representative will handle daily customer inquiries, provide technical support, resolve issues, and work towards ensuring customer satisfaction. The role involves using analytical skills to understand customer requirements and offering appropriate solutions, as well as maintaining a high level of professionalism and interpersonal skills to enhance customer interactions.
Qualifications
- Customer Support and Technical Support skills
- Interpersonal Skills and Customer Satisfaction skills
- Analytical Skills to understand and resolve customer issues effectively
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Experience in the BPO or ITES industry is a plus
- Bachelor's degree or relevant experience in Customer Support or related field
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